Clerical Support

Posted on: 2009-08-26

SUMMARY OF QUALIFICATIONS: Bilingual (English/Spanish) professional and Navy Veteran with 10 years experience in administrative and clerical support. Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve project goals. Proficient in Microsoft Word, Excel, PowerPoint and Access. PROFESSIONAL EXPERIENCE Department of Sanitation, New York, NY 2007 - 2008 Clerical Internship Utilized DataEbase for Windows to process confidential employee disciplinary complaints. Created file folders for employee complaints. Updated employee complaint history file. Utilized Extra Enterprise 2000 to verify personnel records. Typed memorandums and created reports with Microsoft Word. Virginia’s Family Day Care Center, New York, NY 2006 - 2007 Licensed Childcare Provider Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts. Disciplined children and recommended or initialized other measures to control behavior, such as caring for own clothing and picking up toys and books. Observed and monitored children’s play activities. Instructed children in health and personal habits such as eating, resting and toilet habits. Read to children, taught them simple painting, drawing and songs. Organized and participated in recreational activities, such as games. MARC Inc. of Manchester, Manchester, CT 2005 - 2006 Direct Care Provider / Community Support Assistant Provided assistance to two severely mentally disabled women in their residence. Day Program Coordinator. The Town of Manchester Lead Action Project, Manchester, CT 2003 - 2004 Administrative Secretary / Compliance Officer Answered phones, sorted and distributed mail, ordered supplies and greeted visitors. Typed meeting minutes, memorandums and forms on MS Word and developed a user friendly expense/project tracking report on MS Excel. Created and updated presentations on MS PowerPoint. Scheduled meetings and appointments for Senior Manager. The Document Company Xerox, Cincinnati, OH 1997 - 2002 Administrative Assistant/Technical Editor / Inventory Control / Training Coordinator Created, revised and edited manufacturing plant processes for copier and fax technicians. Ensured all processes and ISO documentation was current prior to ISO 9002 and 14001 audits. Scheduled training for employees of three Cincinnati area locations. Prepared, managed and ensured sufficient inventory availability for order fulfillment. EDUCATION MARC Inc. of Manchester, Direct Care Provider Training, Manchester, CT 2005 ITT Technical Institute, Computer Networking, Norwood, OH 2002 Bushwick High School, Graduate, Brooklyn, NY 1988 MILITARY EXPERIENCE Radio Man Communications - United States Navy 1988 - 1992 - Honorable Discharge