Customer Service/Accounting Clerk

Posted on: 2009-08-16

Winona I. Hairston-Paterson\\r\\n34001 Madison Ave\\r\\nRidge Manor Fl 33523\\r\\n Phone: 352-608-4155 Hm\\r\\nCell: 850-274-2351 Cell\\r\\nE-mail: [email protected]\\r\\n \\r\\nOBJECTIVE:\\r\\nTo obtain a position with an organization that allows me to utilize the quality customer service skills that I have developed through years of experience. This will allow me to demonstrate an understanding of customers’ needs while demonstrating a high level of commitment, respect, accountability and integrity. \\r\\n \\r\\nEDUCATION: Medical Records and Transcribing Certification\\r\\n Pasco Hernando Community College August 2009\\r\\n08/2004-- 01/2005 Certificate--Professional Business Institute-Medical Billing\\r\\n08/2004--01/1982 Certificate–Butler School of Business- Data Entry\\r\\n09/1976–06/1980 Diploma–Bassick High School\\r\\n \\r\\nWORK EXPERIENCE: Regulatory Specialist I March 2007-April 2009 (retired)\\r\\nDOH/HCPR/EMT-Paramedic & Rad-Technologist Unit\\r\\n• Processed EMT/Paramedic & Rad-Technologist exam/ re-exam applications, \\r\\n• Answered multi-line phone lines, voicemails, and email.\\r\\n• Audited files, processed monthly reports and scheduled monthly agenda board meetings, \\r\\n• Entered renewals with CE Credits for renewal of licensure within a 24 hour period \\r\\n• Reponsible for demonstrating knowledge of the Florida Administrative Code\\r\\nSales Associate August 2008-December 2008\\r\\nWal-Mart Super Center\\r\\n• Prepared food for deli department.\\r\\n• Provided quality customer service\\r\\nRegulatory Specialist I December 1997-March 2007\\r\\nDOH/HCPR/Board of Nursing/CNA Unit I\\r\\n• Reported and assisted the Regulatory supervisor in evaluating and determining eligibility for all RN/LPN and CNA \\r\\n• Assisted applicants for licensure with exam, re-exam and endorsement\\r\\n• Communicated verbally, through email, or in writing to clarify issues with applications.\\r\\nProcessing Assistant February 1988-March 1996\\r\\nColonial Insurance of California (Nationwide Insurance)\\r\\n• Created new accounts for applicants, processed payments, and contacted customers to collect overdue payments.\\r\\n• Typed, filed, researched, and set up files for processing by claims adjusters.\\r\\n• Handled mail, bank deposits, and multi-line phones.\\r\\n\\r\\nACTIVITIES/VOLUNTEER: Active member at Life Deliverance Ministries\\r\\n\\r\\nSKILLS: Proficient in Microsoft Office Programs (including Word, Excel, Access, PowerPoint &: Outlook), type >50 wpm, and have experience with the Compas and Praes network.\\r\\n\\r\\n\\r\\nReferences Available Upon Request\\r\\n \\r\\n