Telecom Assistant

Posted on: 2009-07-20

TONYA D. PERKINS 7209 Brook Crest Way T 1 Pikesville, MD 21208 410-764-2447 [email protected] Objective: To obtain a position in a reputable Finance/Accounting organization where I can utilize my research analysis and exceptional customer services skills to effectively support both internal and external clients. Strengths: Strong organizational skills. Highly motivated. Exceptional attention to detail. TEM software experience. Telecom bill audit specialist. Experience: 12/2000-Present Telecom Billing Specialist Prometric, Inc. Baltimore, Maryland Responsibilities include:  Code invoices for proper general ledger and journal entry by Accounts Payable  Research new invoices with vendor for additional or required data, input invoice data into Access database  Process over 600+ invoices per week, totaling more than $300,000  Batch invoices electronically through the Win bill system  Keep accurate records of all voice and data invoices processed  Work closely with Accounts Payable for missing check information  Work with major telecom vendors: AT&T, Qwest & Verizon to prevent disconnections and interruption of services in the field offices  Use Financial Management system to validate check status: issued, cleared, or void  Assist management team and co workers with researching of invoice data  Perform analysis on invoices to prevent over-billing and keep records with contract terms. Sign off on check spreadsheet to make sure deposit is done in a timely manner  Track all telecom & data accounts and verify the timely receipt and processing of all monthly invoices  Participate in telecom conferences related to issues, with Pots lines, cell phones, DSL, & ISDN’s  Notify engineers of lines that should be disconnected or under utilized DSL’s at a particular site  Investigate any billing irregularities and provide summary and recommendation as necessary  Escalate billing account issues accordingly and weekly phone calls to vendors to ensure payment receipt.  Responsible for meeting all bill processing deadlines  Interact with vendors on telecom billing problems and maintain good relationships with vendors  Maintained files  Assisted with saving the company money  Reviewed all checks before deposited 11/98-11-2000 Data Entry Clerk Sylvan Learning Baltimore, Maryland  Invoice receivables  Work with Accounts Payables to research missing payments  Processing 200+ invoices daily  Assist management with tracking and filing  Input information into Access database  Work with vendors regarding payment discrepancies  Receiving and answering phone calls from vendors Office Skills:  Internet  Microsoft Professional Office Suite  Word  Access  JDE  Multi-phone systems  Win Bill – Telecom Expense Management system.  Strong customer service skills Education: 1989 Edmondson Westside Skills Center Business Economics Other Training/Awards:  Nursing Assistant certificate – June 1989  Award Received -June 2007: Prometric Pride Award-exceeded normal expectations and efforts furthered Prometric client relationships. Outstanding contributions to the overall success Of Prometric