Projects and IT Administrator

Posted on: 2009-06-23

WORK EXPERIENCE: Projects & IT Administrator 04/2008 - Present Independent Consultant, Los Angeles, CA • Assist in coordinating project scope, design and deadlines. • Blackberry administration and support. • Ensure all employees are equipped with the necessary software. • Install and test software package installations. • Interface with software/hardware vendors for support when needed. • Maintain email add/remove accounts, create and modify email group lists. • Maintain user accounts and permissions. • Phone administration, configuration, distribution and support. • Provide training on all standard software packages. • Provide software support. • Setup workstations and re-image computers when needed. Applications Analyst 03/2004 – 03/2008 Bingham McCutchen, Los Angeles, CA • Assisted in developing and refining help desk “best practices.” • Developed and maintained IT operations manuals. • Installed and managed various Help Desk specific software products: TrackIt, Remedy, and Service Desk Express. • Managed Extranet network including database: Presentations, support, training, creation of sites and folder structures, uploading and downloading. • Provided liaison between attorneys and paralegals and IT staff. • Installed, updated, and supported software; managed pilot group testing. • Successfully handled InterAction database administration and support. • Worked with vendors to develop resolutions to common issues. CRM Coordinator 04/2003 – 03/2004 Latham & Watkins, Los Angeles, CA • Aided with the Training Department to develop tip sheets. • Developed quick reference guides. • Establish standards and best practices for data cleansing • Identified and managed beta pilot groups. • Maintained addresses issues such as duplicate contacts and association. • Reviewed “tickets” in the data steward inbox. • Supported users on an individual basis to answer any questions. • Tracked additions and modifications. Technology Trainer/Project Administration 07/2001 – 04/2003 Independent Contractor, Los Angeles, CA • Technology Trainer. • Consulted with all staff regarding specialized technology training. • Coordinated development and delivery of in-house training for IT staff. • Coordinated with the Help Desk to address issues continuing user training. • Case Management and organization. • Loaded databases and images onto network. • Met with attorneys to understand cases issues and requirements. • Prepared daily status reports on all pending cases. • Project Administration. • Burned CDs / DVDs for client delivery. • Participated in review and testing for new applications and product upgrades. • Supervised legal secretaries, paralegals and record clerks in performing tasks. Trainer/Software Support Specialist 11/1997 – 06/2001 Katten Muchin Rosenman, Los Angeles, CA • Contributed to knowledge database and FAQ database. • Documentation for end users (quick reference guides, etc.) • Installed, supported, and maintained servers. • Performed software installations and upgrades. • Provided side-by-side and telephone user support. • Retrieved and acted upon feedback on software design.