Credit and Collections

Posted on: 2009-06-09

JOY COLE ___________________________________________ Lakewood, Colorado 80232 (303) 989-5191 [email protected] OBJECTIVE Seeking a commercial credit and/or collections position with a progressive company where I am able to utilize my customer service skills to contribute to the profitability of the company while maintaining good customer relations. SKILLS PROFILE Communication Skills Negotiation Skills MS Word Problem Solving Multi-tasking Internet Knowledge Customer Service Focus Sense of Humor Excel Knowledge EXPERIENCE 11/06 – 03/09 DEX MEDIA Englewood, Co. COLLECTIONS REPRESENTATIVE: Telephone collections of over 75 day accounts totaling approximately $250,000 to $300,000. It is a Call Center atmosphere based on a targeted 112 calls per day. 04/1991 – 08/2005 UNISOURCE PACKAGING Pleasanton, Ca. CREDIT AND COLLECTIONS ADMINISTRATOR: Managed and maintained accounts assigned to me totaling $4,000,000. Established new accounts and determined extension of credit line for existing accounts. Negotiated payment arrangements and insured customers maintained terms of agreement. Recommended outside collection efforts when necessary. Resolved customer issues, incorrectly shipped products, billing issues, and reconciled customer accounts. Effectively worked with all levels of management and departments, both within and outside the company, to resolve various issues. Made customer service type collection calls. Received awards for maintaining a Daily Sales Outstanding of 38 to 45 days. EDUCATION McPherson High School – McPherson, Kansas – Diploma Penn Valley Junior College – Kansas City, Missouri Kansas State University – Manhattan, Kansas Dun and Bradstreet, Various Collection Seminars