Technical Support Specialist

Posted on: 2009-05-19

Bobbie Howarth [email protected] 734-369-7339 (cell) 734-340-9945 (home) Administrative Specialist with extensive experience performing in fast paced, results oriented office environment requiring strong organization, communication, computer, decision-making and teaming skills. Demonstrated ability to analyze, prioritize, delegate and complete multiple assignments to meet time constraints and quality standards with demonstrated abilities in: Travel & Logistics Correspondance / Reports Documents & Records Writing & Editing Presentations / Meetings Data Entry / Verification Procurement Customer Service HR / Public Affairs Support Plans and Schedules Shorthand Transcription Computer Skills Microsoft Word, Excel, PowerPoint, Access, Outlook, SAP, EMTS, Internet EXPERIENCE Environmental Protection Agency 09/2008 – present (temporary) Technical Support Specialist Creative support for the Facilities Service department Assist team with creating and updating spreadsheets in Access and Excel and creating PowerPoint presentations for high-level meetings, events and national conferences Attend meetings, taking notes and distributing minutes to team Monitor and reconcile Purchase Requisitions Create SOPs for each of my responsibilities and processes Update the Facilities Service section of our website – take photos, gather information regarding new projects and events Update daily our electronic telecommunications system throughout the facility KBR, Afghanistan 10/2007 – 07/2008 Administrative Specialist / Travel Coordinator, KBR Travel Department Act as sole point of contact for the travel department on site at Kabul and their 15 Forward Operating Bases Often acting as a liaison between the Army, Navy, Air Force, an Marine Corps and KBR in many of the day to day nuts and both of supplying the PRTs and FOBs with martial, and equipment in order to keep the needs of the camp operation in order. Facilitated the movement and Government paper work of GP equipment to all locations Assist employees and assure smooth flow of the R&R, medical leave, emergency leave, transfer and demobilization process Update database, maintain files, work with Operations to successfully convoy employees Liaison with travel office in Dubai to ensure employees receive most current information with which to make informed decisions regarding travel options Administrative Specialist, KBR Operations Department Act as front-line support for Operations Department Schedule and track convoy missions Greet charter and give briefing to new hires and R&R returnees Direct calls and respond to radio dispatches Maintain and distribute daily and weekly reports Update telecommunications directories Compose Good News stories with my own photography for theater-wide distribution Interface with the military regarding Operations matters Maintain accountability through various database trackers BWXT Y12, Oak Ridge, Tennessee 4/2006 – 6/28/2007 Secretary, Public Affairs and Communications Department Provide administrative support to the Department Manager including maintaining appointment calendar, scheduling meetings, managing correspondence, travel logistics and expense reports Assist in the planning and execution of seminars and special events including schedules, materials, food, labor, transportation, promotion and programs Work with local agencies and media, including area Chambers of Commerce, Knoxville News-Sentinel, the Oak Ridger, the United Way, AMSE and MEDIC to plan, promote and coordinate special events and programs Process travel requisitions and expense reports for Department staff through SAP Maintain monthly vehicle reservation and trip logs Compile, place, trace and distribute orders for office supplies and equipment through Ybuy Serve as point of contact for customers, providing site and department information and facilitating acquisition of visitor packets, badges and vehicle registration Maintain records and files and provide document control for correspondence and reports KBR, Kandahar, Afghanistan 1/2005 – 1/2006 Administrative Support Functioned as point of contact in the CJOA headquarters, assisting the client and site personnel by providing direction to the responsible area Served as HR liaison for deployed tradesmen initiating and completing travel, housing and finance transactions Produced reports from deployed teams and reported information to CJOA Operations and Log Cell SAIC, Inc., Oak Ridge, Tennessee 12/2003 – 1/2005 Administrative Assistant Provided clerical support to the directors, managers and agents of specific help desks. Support included human resource and financial, payroll administration, scheduling and travel arrangements Compiled and processed purchase orders and expense reports Updated SAIC employment spreadsheets, arranged training for the agents and maintained training records State of Michigan / University of Michigan, Ann Arbor, Michigan 2002 – 2003 Administrative Assistant, Temporary Agencies Scheduled meetings, took and transcribed notes into minutes, drafted, edited and proofread management reports, developed databases and spreadsheets and created PowerPoint presentations Assisted in writing RFPs, vendor contracts and purchase orders ADDITIONAL EMPLOYMENT Senior Administrative Assistant, Towers Perrin, Southfield, MI, 1999 – 2001 Administrative Assistant, MSX International at Visteon World Headquarters, Dearborn, MI, 1999 Legal Administrative Coordinator, Heller Financial, Chicago, IL, 1998 – 1999 Executive Administrative Assistant, Ford Motor Company, Dearborn, MI, 1990 – 1998 Administrative Assistant, Kelly Services at Ford Motor Company, Dearborn, MI 1985 – 1990 Customer Service Representative, Montgomery Ward, Allen Park, MI 1979 - 1985