Customer Service

Posted on: 2009-05-07

Experience BI-LO May 2003 - Present Customer Service/ Baker Charlotte, NC · Greet, assist, and guide customers · Assists customers with ordering cakes and breads via telephone · Prepare products for baking, includes setting, proofing, thawing, cutting, baking and cooling · Bakes rolls, pies, cookies, breakfast items(danishes etc.) artisan breads, crusty breads etc. · Pack and display products according to Bi-Lo\'s standard practice and production guidelines · Prioritizes and plans production to maximize efficiency, meet customer demands, and minimize shrink · Maintains records of production, shrink, sales and inventory · Assists with the replenishment of merchandise on the sales floor including filing merchandise, use of hand held pricing tools and/or hand held computerized scanners, assisted in setting up displays and/or advertised items and keeping all merchandise available for customer purchase · Keeps all cases and shelves clean, well stocked and properly rotated · Maintains accurate retail pricing and signage/ back stocked areas and coolers · Responsible for providing great customer service through product knowledge and recognition in fresh baked breads and sweet goods(deli, bakery and prepared foods) · Assists in unloading bread products and other merchandise from freezers · Operates a scanner/cash register system scale while handling cash · Knowledge of price book, ordering, and PLU’# (Price Look Up) Clarke American January 2005 - June 2006 Customer Service Representative Charlotte, NC · Inbound call center · Processed 80-120 calls daily · Point of contact for customers and bank reps questions and concerns through research and resolution · Handled customers and bank reps calls in a high quality manner in a fast paced inbound/outbound call center environment · Processed customers and bank reps check orders/data entry · Responsible for issuing credits and returns to customers accounts/tracked orders, packages, and customer calls · Accessed and updated customers account information · Maintained accurate and complete records of all call activity, processed cancel/change requests, requested reprinting of checks · Responsible for filing customer complaints, comments, product request or issues(quality of product) · Provided education and support regarding products and services while offering appropriate products and services to meet customers needs · Cross sells and up sells check products and coordinating non-check products (wallets, organizers, check covers, calculators etc.) Sally\'s Beauty Supply July 2002 - April 2003 Customer Service/Cashier Waukegan, IL · Greeted, assisted, and guided customers · Ordered hair stylist(salon equipment) via telephone · Provided customers with information on hair care products/services · Responsible for holding the key to the safe and depositing overnight currency into the company\'s bank · Shipment, receiving, inventory, priced merchandise, stocked and restocked shelves, Plano grams · Filed store receipts, cash and credit card receipts, bank transactions, and hair stylist (salons) complaints or general inquiries on hair styling products and salon equipment · Accurately and efficiently checked out customers and hair stylists manually using a cash register system · Processed merchandise returns and exchanges Education Olympic High School June 2002 High School Sports Medicine Charlotte, NC Skills · Type 40-45 wpm · Proficient in all Microsoft Programs · Excel, Word, Powerpoint, Office etc. · General office experience · Fax Machines, Copiers, Filing documents etc. · Multi-line telephone · Lotus Notes