CSS-Customer Service Specialist

Posted on: 2009-05-04

Mariam N Hodges 95 Gann Rd SW Marietta, GA. 30008 (678)355-1820 Objective: To find a job that I can excel at and with a company that I can build a future with. Experience: October 2003 Big Lots #1024 Marietta, GA 30008 To March 2008 CSS-Customer Service Specialist -During my employment with Big Lots, I performed a variety of Jobs and responsibilities. Stocking, Merchandizing, unloading semi-trailers. -During the yearly inventory, I helped to ready the store for inventory. And travel to other stores in the district to help Them get ready for inventory. -Provided customer service to the customers while running the Customer service desk and working the sales floor. -Supervised the cashiers and also ran a IBM register. -Other duties included balancing tills, made sings, did price changes, answered telephones, built merchandise for displaying. September1990 Wal-Mart #1584 Austell, GA 30161 To July 2002 Test Scanner/Inventory Control -Scanned different areas of sore to control shrinkage of inventory And checking for wrong pricing. -Trained several Department Managers to use the 960 Telxon (the hand held computer) and do the paper work they were Responsible for doing using the GetMac program. -Traveled to other stores to help them scan their store for inventory. -Was a Department Manager for about 4 years. My jobs duties Were to order merchandise, stocking, do price changes, merchandising, cashiering when needed, was responsible for fitting Room, -Helped out in receiving and claims, relieved telephone operator for Breaks on a 7-line telephone system. September 1980 H Kessler’s & Co. Smyrna, GA. 30080 To January 1990 Customer Service/ Layaway Desk/Cash Office -Ran the customer service/ layaway desk by processing layaways, \\ filing, packing layaways, taking payments. Writing and sending Notices on late payments. -In the cash office balanced tills, made deposits, called bank on About questionable check and charges. Called customers about Bad checks. -Dealt with customer complaints and answered telephone. -Supervised the floor when the managers all had to be in a Meeting. -When I worked the floor I work in Junior and Ladies clothing, Dresses and Coats, Lingerie and Hosiery. -I was Department Manager of lingerie for 2-3 years, my duties Were ordering merchandise, merchandising, customer service, Fitting customers for brassieres and slips. -Every month did Window Dressing/ displays. -Set up and Printed signs on a ink sign press. September1985 Winn Dixie Kennesaw, GA. To October1985 Cashier -Cashiered and stocked the candy racks and put up go back Merchandise. January 1980 Straw Hat Pizza Palace Marietta, GA 30008 To June 1980 Bartender -Duties included serving drinks, filling the salad bar, washing Dishes, readying containers of pizza toppings, cleaning ladies Room, cleaning and bussing tables, helping in kitchen when Needed. Additional Information: -I am neat, organized, can multi-task, like my work areas to Clean, neat and organized. -Hobbies reading, cooking, baking, crafts. Education: 1976 To 1980 R.L. Osborne High School Marietta, GA. 30060 1973 To 1976 R.L. Osborne Junior High School Marietta, GA. 30060 1966 To 1973 Fair Oaks Elementary School Marietta, GA. 30060 References: Available upon request.