Customer Service Representative

Posted on: 2009-04-20

Qualifications: Twenty plus years successful experience in sales of a range of products and services. Extensive hands-on experience in customer service. Motivated and enthusiastic about developing good relations with clients. Effective working alone or as a cooperative team member. Professional in appearance, and presentation.

Skills: PC and mainframe computer skills, Outlook, Word, Excel, Great Plains, Complaint Handling & Resolution, Order Fulfillment, Sales administration, Numerical analysis, Customer Satisfaction Enhancement, Sales Forecasting, Teambuilding, Sales, Relationship Development, Cost-Reduction Strategies, Sales & Margin Improvement, exceptional ability to promptly resolve customer concerns.

Assets: Intelligent, creative, quick to learn, sense of humor, decision maker, noted for unique new solutions.

Experience:

08/09–09/10      FedEx Office 400 Boston Post Road, Orange, CT 06477                        

Customer Service Specialist

Outside and inside sales business to business and consumer, negotiate, order entry, bids, quotes, inbound and outbound phones, lead generations, reports, marketing, promotions,  up selling strategies, consumer affairs, credit,  collections, relationship building, developed new accounts, freight claims, Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.  Increased sales, Increased printing revenue successfully through marketing, Developed 35% new accounts, Made cold calls and follow-up visits to retail outlets and businesses throughout the region. 

05/06–02/09      Unger Enterprises 425 Asylum Street, Bridgeport, CT 06610                  

Customer Service Sales Administrator

Account Admin for 22 States,& All National Food Service Accounts US , Sales, negotiate, order entry, bids, quotes, inbound and outbound phones, dealing with end-user and business owners, marketing, promotions, collections, returns, up selling strategies, payments, consumer affairs, claims, credit, relationship building, support outside sales staff, tradeshows, developed new accounts. Increased sales and satisfaction. Added a record number of new accounts. Create and design new market. Paid top commissions.

9/98-02/06      Dermatologic Cosmetic Laboratories 20 Commerce Street, East Haven, CT  06512

Sr. Customer Service Sales Administrator/ Physician Marketer

Sales, marketing, leads, inbound and outbound phones, developed key sales materials, relationship building , developed new accounts, up selling strategies, returns, collections, consumer affairs, credit, tradeshows, technical information to physicians and end-users, quotes, email, and reports, developed fresh strategies for marketing new sectors. Increased existing customer base sales, & satisfaction. Added 42% new accounts.

10/97–8/98       Michaels Company 5849 88th St., Sacramento, CA 95828  

Customer Service Supervisor

Manage commercial accounts, responsible for 2 employees, returns, order entry, consumer affairs, credit, sales, custom orders, ship expediting, hiring, and reports. Support outside business owners. Increased customer satisfaction. Received promotion.

Education: South High School, Torrance, CA                  El Camino College, Gardena, CA