Key Holder

Posted on: 2009-04-12

Joanna Quintana\\r\\n8180 W 28th unit #208, Hialeah, Florida 33018\\r\\n305-794-6593\\r\\[email protected]\\r\\n\\r\\nOBJECTIVE :CUSTOMER SERVICE\\r\\nTo find a satisfying and challenging position in which I can apply my knowledge, improve my skills and contribute to the effort of an organization to reach its goals.\\r\\n\\r\\nEXPERIENCE:\\r\\n • Extensive customer service experience.\\r\\n• Excellent interpersonal communication skills.\\r\\n• Ability to remain calm in crisis situation.\\r\\n• Skilled with Microsoft Office, and other computer applications.\\r\\n Fully bilingual.\\r\\n\\r\\nEMPLOYMENT:\\r\\n Payless Shoesource , Hialeah, FL 12/08-Present\\r\\n Key Holder\\r\\nAssist the store manager in generating sales and Profits. In the absence of the store manager, supervise all sales associates. Opening and closing the store. Assist store manager in implementing all company merchandising directives.\\r\\n\\r\\n North American Airlines, Queens ,NY\\r\\n Flight Attendant 02/07-11/07\\r\\n Performed all necessary flight attendant duties. Responsibilities included assisting \\r\\nCustomers with special needs or requests. Meal and drink service. assisting pilots and\\r\\n Flight crew. And performing all relevant safety procedures.\\r\\n\\r\\n \\r\\nSpirit Airlines, Santo Domingo, Dominican Republic 11/04-6/06\\r\\n Customer Service Agent\\r\\nHandled airline tickets sales. Make reservations in the reservation system\\r\\n \\r\\n Guess, Santo Domingo ,Dominican Republic 12/02-08/04\\r\\n Sales Associate\\r\\nApparel Sales\\r\\n\\r\\n Credinsa, Santo Domingo ,Dominican Republic 7/95-1/99\\r\\n Front Desk/Auxiliar Secretary\\r\\nGeneral administration duties as well as payroll, accounts receivable and payable.\\r\\n\\r\\nEDUCATION :\\r\\nDominico Americano, Dominican Republic\\r\\nBusiness Courses 2005-2006\\r\\n\\r\\n Apec High School, Dominican Republic Graduated 2000\\r\\n \\r\\n