Project Coordinator

Posted on: 2009-04-08

VIVIAN K. PERRY, PMP 8218 South Forest Court Centennial, Colorado H(303) 779-8726 [email protected] SUMMARY A PMI certified manager with extensive experience in a customer sales and service environment. Major strengths in training and development, building customer/interdepartmental/supplier relationships, and performance evaluation and measurement. A team oriented leader who achieves stretch goals, with participative management and proven problem solving skills. PROFESSIONAL EXPERIENCE Comcast Media Center – Jan/Nov 2008 Project Coordinator (Contractor) • Coordinated in-house technical projects to increase the efficiency, quality, and cost effectiveness of providing interactive television services to Comcast customers. • “Right hand man” to program manager to offload project management responsibilities. • Developed and managed multi-million dollar budgets for the maximum use of every capital and expense dollar outlaid. • Extensive utilization of project management software tools and customized Comcast systems. PMTelco – May 2006/Jan 2008 Project Manager • Successfully implemented Avaya complex projects of all sizes. Worked with both Avaya direct customers and business partners. • Responsible for the overall program/project plan, budget, structure, schedule and staffing requirements. • Received numerous letters of commendation from customers and business partners on project results. • 100% project management quality compliance. Lauren Brooks – March 2004/March 2006 Director of Operations/Client Services • Ultimate management contact for resolution of all client/supplier/manufacturer issues. • In charge of production and quality management of custom draperies, bedding, furniture, etc. • Enhanced website for display of products, contact information, and receipt of orders on-line. Set up computerized client database. • Established, published, and communicated human resources policies where none existed. • Reduced old inventory by $500,000. Expanets – January 2003/February 2004 IT Project Manager/Consultant • Project managed the implementation and interconnection of local and long distance services of all complexities for over 200 sites nationwide with excellent customer satisfaction. • Recommended and designed network solutions to increase end user efficiencies and optimize costs. Close interaction with clients and all network carriers on a daily basis. • Responsible for verification of billing accuracy. Investigated and resolved billing problems and errors. Recovered over $100,000 in billing discrepancies in Expanets’ favor. • Maintained database of network services for all Expanets sites and virtual office users. Avaya – February 2002 /June 2003 International Project Manager (Contractor) • Project managed a five phase, complex Avaya services call center project in Europe. • Implemented a multi-national virtual private network with three different vendors. • Supervised the translation of over 1000 script phrases into each of nine languages. • Managed the design and implementation of a business continuity plan which provided fully redundant services for callers and agents. • Coordinated with numerous European suppliers for equipment, network, and professional services. • Projected and managed budget through completion with each phase coming in on budget. One million in savings realized by eliminating redundant service layers. Lucent/Avaya – September 1998/October 2001 Project/Staff Manager • Project managed the implementation of a new call center with over 600 agents. • Project managed, in conjunction with IBM, a Y2K BIOS upgrade project that contributed to the corporation achieving its timeliness commitment for Y2K readiness. Results were the best in the nation. • Managed the change control process for all data, voice, and network systems in the South Denver area, conducting weekly meetings, publicizing schedules, and enforcing adherence to policy. • Project managed the design and implementation of data, voice and network infrastructure to relocate over 2000 associates to new facility with no disruption of service. Relocation included the installation of two PBXs, servers, PCs, printers, faxes, peripherals, and local and nodal networks. • Managed a team of system administrators for end user telephony application administration; move, add, and change activity; and resolution of end user trouble reports. EDUCATION University of Idaho - Moscow, Idaho B.S. - Social Science, English Magna Cum Laude CERTIFICATIONS PMI Certified Project Management Professional (PMP) Lucent Master’s Certification in Project Management BOMA Real Property Administrator (RPA) BOMA Facility Management Administrator (FMA) REFERENCES AVAILABLE UPON REQUEST.