Certified Nurse Assistant

Posted on: 2009-04-07

Qualification Highlights • Remain calm and professional throughout critical incidents • Proven record of reliability and responsibility • Strong analytical skills, capable of assessing conditions and implementing appropriate intervention • Thrive in both independent and collaborative work environments. • PC and Microsoft Office literate • Quick study with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new methodologies. • Flexible and adapts easily to new situations and enjoys a challenge • Energetic and self-motivated team player/builder • Volunteered at Coler – Goldwater Specialty Hospital and Nursing Facility • CNA state certification # 342756531208E • At ease in high stress, fast-paced environments with emerging and multiple responsibilities Education Medgar Evers College | CUNY | Major: Biology | Anticipated graduation date: June: 2010 Professional Experience Verizon | YC, NY | 5-00 – 12-07 Sales/Customer Service Rep. • Indirectly manage a staff of over 10 sales representatives • Assistant to Help-Desk supervisor • Exceeded monthly sale objectives by 25% • Provided attentive and personal service; generating reputable numbers of return customers • Front- Line client services exercising sound judgment to resolve a myriad of consumer issues and disputes • Effectively marketed new product offers to increase customer retention rate • Trained staff members to effectively meet monthly sales objectives • Trained on specs for a variety of high speed internet operation systems • Manage product database systems to place orders, address billing issues and research product information • Resolve escalated issues by determining and addressing the customer’s/vendor’s needs The Church of Saint Mark | Brooklyn, NY | 9-99 to 4-00 Executive Assistant • Reported directly to CEO • Assisted in managing seamless day-to-day business operations • Met weekly with CEO to establish, assess progress of and implement operational goals • Responsible for analyzing and implementing process improvements on operational functions • Ensure the accuracy and timely delivery of reports to staff • Liaise with various departments including but not limited to Personnel, Billing, and Maintenance to improve operational performance • Handling of and responding to daily inquires regarding overall performance of organization from patrons, staff and CEO Skills Operating Systems: Windows 95/NT/98/2000/XP/Vista Software: Microsoft Excel | Word | Power point | Lotus Notes Databases: SOP | Livewire |ICRIS | FIOS Business: Customer Service | Leadership | Multi-Tasking ability | Excellent Interpersonal, Oral and Written Communication | Follow-up | Project Management | Organization and Team building| Liaison References: Available Upon Request