Manager Resume
Mary Virginia Kaczmarek-Kulbida\\r\\n Heather Court \\r\\nOrland Park, Il \\r\\nHome: \\r\\nCell: \\r\\\\r\\n\\r\\nSKILLS SUMMARY &#; years progressive management experience\\r\\n&#; Proven project management experience\\r\\n&#; Skilled in team development, employee motivation, conflict resolution, flexibility to change\\r\\n&#; Customer focused, results driven, attentive to details, observant of deadlines\\r\\n&#; Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook\\r\\n&#; Six Sigma Black Belt certification\\r\\n&#; Yellow Belt trained in Lean Manufacturing practices\\r\\n&#; Call Center Manager\\r\\nEMPLOYMENT NuArt, Inc. – Bedford Park, IL August - January \\r\\n Manufacturer of custom printed products and Imprinter of special occasion announcements\\r\\n Operations Manager -Manufacturing Division October – January \\r\\n &#; Responsible for managing a $,, labor budget\\r\\n&#; Facilitated implementation of an order tracking system improving real time order location by %\\r\\n&#; Managed a staff of supervisors and production employees\\r\\n&#; Initiated daily cycle counts to control Warehouse inventories\\r\\n&#; Facilitated the automation of the boxing area reducing labor by $,\\r\\n&#; Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accurately\\r\\n&#; Developed and implemented hiring plan for seasonal staffing needs\\r\\n&#; Cross training of production staff reduced COG labor by $, \\r\\n&#; Developed and implemented quality standards for all production areas\\r\\n&#; Developed and implemented procedures toward certification under the Forest Stewardship Council guidelines\\r\\n\\r\\n Project Manager January – September \\r\\n Six Sigma Black Belt Training and certification\\r\\n&#; Identified issues contributing to waste and implemented changes reducing waste\\r\\n&#; Conducted quality training sessions and improved quality awareness in all production areas\\r\\n&#; Implemented quality check standards reducing waste by %\\r\\n Office Manager – Imprinting Division January –December \\r\\n &#; Facilitated implementation of a paperless order entry and filling system reducing call time by %\\r\\n&#; Managed a staff of supervisors and up to call center employees to insure customer expectations were achieved\\r\\n&#; Established weekly sessions with Production to improve communication\\r\\n&#; Implemented an internal order tracking system that provided real time information to call center employees\\r\\n&#; Developed training manuals for seasonal employees to insure quality standards were maintained\\r\\n&#; Conducted training sessions for permanent and seasonal employees\\r\\n&#; Revised production standards reducing abandoned calls by %\\r\\n Customer Service/Order Entry Supervisor – Imprinting Division August – December \\r\\n &#; Supervised staff of - call center employees\\r\\n&#; Conducted interviews for permanent and seasonal positions\\r\\n&#; Developed training materials and conducted sessions for new employees\\r\\n&#; Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by %\\r\\n&#; Monitored employee performance, administrated disciplinary actions ,prepared and conducted \\r\\nperformance evaluations\\r\\n&#; Resolved customer disputes when necessary\\r\\n&#; Coordinated with production the handling of special orders in excess of $,\\r\\n&#; Facilitated department upgrades for computer equipment\\r\\n Avery Label Company – Elmhurst, IL June – March \\r\\n Manufacturer of pressure sensitive label material for the automotive, durable goods, consumer\\r\\n packaging and testing agency markets\\r\\n\\r\\n Technical Service Representative\\r\\n&#; Performed laboratory aging tests and recommended products meeting application requirements\\r\\n&#; Conducted customer visits to present testing results and to review conditions for future applications\\r\\n&#; Coordinated division submissions of new products to Underwriters Laboratories, American Gas \\r\\nAssociation and Canadian Standards Association for testing and approval \\r\\nEDUCATION\\r\\n B.S. - Biology\\r\\nUniversity of Illinois-Chicago\\r\\n
