Manager

Posted on: 2009-04-02

Mary Virginia Kaczmarek-Kulbida\\r\\n15345 Heather Court \\r\\nOrland Park, Il 60462\\r\\nHome: 708-614-7434\\r\\nCell: 708-732-8754\\r\\[email protected]\\r\\n\\r\\nSKILLS SUMMARY  16 years progressive management experience\\r\\n Proven project management experience\\r\\n Skilled in team development, employee motivation, conflict resolution, flexibility to change\\r\\n Customer focused, results driven, attentive to details, observant of deadlines\\r\\n Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook\\r\\n Six Sigma Black Belt certification\\r\\n Yellow Belt trained in Lean Manufacturing practices\\r\\n Call Center Manager\\r\\nEMPLOYMENT NuArt, Inc. – Bedford Park, IL August 1988 - January 2009\\r\\n Manufacturer of custom printed products and Imprinter of special occasion announcements\\r\\n Operations Manager -Manufacturing Division October 2006 – January 2009\\r\\n  Responsible for managing a $2,000,000 labor budget\\r\\n Facilitated implementation of an order tracking system improving real time order location by 75%\\r\\n Managed a staff of 2 supervisors and 25 production employees\\r\\n Initiated daily cycle counts to control Warehouse inventories\\r\\n Facilitated the automation of the boxing area reducing labor by $50,000\\r\\n Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accurately\\r\\n Developed and implemented hiring plan for seasonal staffing needs\\r\\n Cross training of production staff reduced COG labor by $60,000 \\r\\n Developed and implemented quality standards for all production areas\\r\\n Developed and implemented procedures toward certification under the Forest Stewardship Council guidelines\\r\\n\\r\\n Project Manager January 2006 – September 2006\\r\\n Six Sigma Black Belt Training and certification\\r\\n Identified issues contributing to waste and implemented changes reducing waste\\r\\n Conducted quality training sessions and improved quality awareness in all production areas\\r\\n Implemented quality check standards reducing waste by 5%\\r\\n Office Manager – Imprinting Division January 1992 –December 2005\\r\\n  Facilitated implementation of a paperless order entry and filling system reducing call time by 35%\\r\\n Managed a staff of 3 supervisors and up to 50 call center employees to insure customer expectations were achieved\\r\\n Established weekly sessions with Production to improve communication\\r\\n Implemented an internal order tracking system that provided real time information to call center employees\\r\\n Developed training manuals for seasonal employees to insure quality standards were maintained\\r\\n Conducted training sessions for permanent and seasonal employees\\r\\n Revised production standards reducing abandoned calls by 10%\\r\\n Customer Service/Order Entry Supervisor – Imprinting Division August 1988 – December 1991\\r\\n  Supervised staff of 10-30 call center employees\\r\\n Conducted interviews for permanent and seasonal positions\\r\\n Developed training materials and conducted sessions for new employees\\r\\n Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by 30%\\r\\n Monitored employee performance, administrated disciplinary actions ,prepared and conducted \\r\\nperformance evaluations\\r\\n Resolved customer disputes when necessary\\r\\n Coordinated with production the handling of special orders in excess of $20,000\\r\\n Facilitated department upgrades for computer equipment\\r\\n Avery Label Company – Elmhurst, IL June 1981 – March 1988\\r\\n Manufacturer of pressure sensitive label material for the automotive, durable goods, consumer\\r\\n packaging and testing agency markets\\r\\n\\r\\n Technical Service Representative\\r\\n Performed laboratory aging tests and recommended products meeting application requirements\\r\\n Conducted customer visits to present testing results and to review conditions for future applications\\r\\n Coordinated division submissions of new products to Underwriters Laboratories, American Gas \\r\\nAssociation and Canadian Standards Association for testing and approval \\r\\nEDUCATION\\r\\n B.S. - Biology\\r\\nUniversity of Illinois-Chicago\\r\\n