Manager
Posted on: 2009-04-02
Mary Virginia Kaczmarek-Kulbida 15345 Heather Court Orland Park, Il 60462 Home: 708-614-7434 Cell: 708-732-8754 [email protected] SKILLS SUMMARY 16 years progressive management experience Proven project management experience Skilled in team development, employee motivation, conflict resolution, flexibility to change Customer focused, results driven, attentive to details, observant of deadlines Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook Six Sigma Black Belt certification Yellow Belt trained in Lean Manufacturing practices Call Center Manager EMPLOYMENT NuArt, Inc. – Bedford Park, IL August 1988 - January 2009 Manufacturer of custom printed products and Imprinter of special occasion announcements Operations Manager -Manufacturing Division October 2006 – January 2009 Responsible for managing a $2,000,000 labor budget Facilitated implementation of an order tracking system improving real time order location by 75% Managed a staff of 2 supervisors and 25 production employees Initiated daily cycle counts to control Warehouse inventories Facilitated the automation of the boxing area reducing labor by $50,000 Developed daily labor spreadsheet providing the opportunity to monitor labor/sales ratios more accurately Developed and implemented hiring plan for seasonal staffing needs Cross training of production staff reduced COG labor by $60,000 Developed and implemented quality standards for all production areas Developed and implemented procedures toward certification under the Forest Stewardship Council guidelines Project Manager January 2006 – September 2006 Six Sigma Black Belt Training and certification Identified issues contributing to waste and implemented changes reducing waste Conducted quality training sessions and improved quality awareness in all production areas Implemented quality check standards reducing waste by 5% Office Manager – Imprinting Division January 1992 –December 2005 Facilitated implementation of a paperless order entry and filling system reducing call time by 35% Managed a staff of 3 supervisors and up to 50 call center employees to insure customer expectations were achieved Established weekly sessions with Production to improve communication Implemented an internal order tracking system that provided real time information to call center employees Developed training manuals for seasonal employees to insure quality standards were maintained Conducted training sessions for permanent and seasonal employees Revised production standards reducing abandoned calls by 10% Customer Service/Order Entry Supervisor – Imprinting Division August 1988 – December 1991 Supervised staff of 10-30 call center employees Conducted interviews for permanent and seasonal positions Developed training materials and conducted sessions for new employees Cross trained Customer Service and Order Entry resulting in a reduction in customer wait time by 30% Monitored employee performance, administrated disciplinary actions ,prepared and conducted performance evaluations Resolved customer disputes when necessary Coordinated with production the handling of special orders in excess of $20,000 Facilitated department upgrades for computer equipment Avery Label Company – Elmhurst, IL June 1981 – March 1988 Manufacturer of pressure sensitive label material for the automotive, durable goods, consumer packaging and testing agency markets Technical Service Representative Performed laboratory aging tests and recommended products meeting application requirements Conducted customer visits to present testing results and to review conditions for future applications Coordinated division submissions of new products to Underwriters Laboratories, American Gas Association and Canadian Standards Association for testing and approval EDUCATION B.S. - Biology University of Illinois-Chicago