Office Manager

Posted on: 2009-02-19

Education University of Maryland College Park, Maryland Bachelor of Arts, Psychology/Behavioral Sciences Additional Coursework YMCA of Central Maryland Group Work, Volunteerism, and YUSA Management Modules YMCA Membership by Design customer service courses. YUSA Customer Service Trainer, Y Metro and Y Vision computer software SME/Trainer National Cryptologic School Computer and personnel management courses Central Texas University Human Communications Misawa Air Base, Japan American Red Cross Disaster Services and Case Work Courses, Customer Service, 35th Services Work Experience Westfield Area Y Westfield, NJ, April 2005 – February 2007 Director of Knowledge Management • Oversee Network Administrator for 32 computers and four servers • Oversee opening of new technology center with 10 computers, open to the public • Teach Microsoft Office and Basic Computing classes • Write Technology and Security Policies • Write 3-year strategic technology plan • On call 24 hours to function as “call center” • Resident data base expert • Draft and administer IT budget • Provide support/train branch staff in budget development using the Y Vision software product YMCA of Central Maryland, Weinberg YMCA, Baltimore, MD, April 2004-April 2005 Membership, Marketing and Administrative Director, • Manage customer service desk. • Recruit and supervise three desk supervisors, fifteen member service representatives, the branch security team, six Child Watch personnel, and the Birthday Party Coordinator • Draft and administer department budgets. • Provide support/train branch staff in budget development using the Y Vision software product. • Administer computer, alarms, and telephone resources. • Develop and implement membership growth and retention programs. • Draft/coordinate session brochures • Plan and implement family-oriented programs • Coordinate facility rentals/birthday parties. • Plan and implement membership campaigns. • Deliver customer service/YMCA courses to branch and association-wide staff. • Supervise business office personnel and procedures • Oversee payroll records, administration, accounts receivable and accounts payable. • Reconcile daily cash drawers, and petty cash. • Interview and authorize financial assistance for eligible candidates. • Work closely with branch Board of Managers and attend all board meetings. • Administer all annual and capital campaigns. YMCA of Central Maryland, Corporate Office, Baltimore, MD, 2000-2004 Executive Assistant/Risk and Internal Control Specialist • Liaison to insurance company to maintain acceptable risk levels for Association • Maintained and tracked incident reports and risk claims • Developed and implemented Association-wide policies and procedures. • Maintained vehicle files--including purchase, disposal, and registration. • Maintained contracts for all property leased to YMCA of Central Maryland. • Association wide trainer for Y Metro, AS400 computer system and Y Vision, • Association SME for Y Vision and Y Metro software products— • Trainer/documentation developer for Y Vision budget software • Accounts receivable and Accounts Payable software specialist. • SME for computer, alarm system and telephone systems. • Executive Assistant for CEO, Executive VP of Operations, Chief Operating Officer, Chief Financial Officer, Vice President of Buildings and Property, Vice President of Business Development. Responsibilities included: maintaining schedules, answering phones, setting meetings, preparing special events, taking minutes, preparing correspondence, coordinating special projects, maintaining files. • Liaison between corporate office and branch leadership, branch members, and outside vendors; developed budget; trained front desk/customer service personnel. • Lead for Staff Satisfaction team. • Corporate Office Manager. YMCA of Central Maryland, Towson Family Branch, Towson, MD, 1998-2000 Administrative/Member Services Director • Managed membership services for branch operation. • Recruited and supervised fifteen member service representatives and three supervisors • Supervised security team/building supervisors. • SME for computer system, operational software and telephone system. • Staff trainer for AS400 system, Y metro and Y Vision software • Developed and implemented membership growth and retention programs • Created program brochures. • Responsible for Prime Time family programming and teen nights • Staff lead for the volunteer Membership program/committee • Responsible for facility rentals, branch retail sales, inventory • Designed and implemented membership campaigns • Administered business office procedures and staff including payroll, records, administration, accounts receivable and accounts payable, daily cash drawers and petty cash reconciliation. • Lead for the branch Quality Assurance team. • Responsible for the development and administration of the Administrative and Membership budgets. • Administered all facets of the branch financial assistance program. • Administered all annual and capital campaigns. • Administrative support to the branch Board of Managers. American Red Cross Misawa Air Base, Japan, 1995 – 1997 Field Office Assistant • Prepared correspondence, constructed files and manuals • Provided computer support for all systems and trained staff new staff and volunteers in computer software operations • Updated office filing systems; scheduled, coordinated and provided administrative support for classes and special functions. • Developed and maintained inventory; trained volunteers; compiled files on clients with personal emergencies • Interviewed and authorized financial assistance to eligible personnel. • Staff lead for operational committees. • Prepared after-action reports for special events, maintained meeting minutes. • Prepared and submitted all receipts, deposits, and disbursement records. • Fostered superior customer relationship. • Maintained office appearance. • Promoted from volunteer caseworker in June 1996. Toys Etc. Monterey, California, 1993-1995 Retail Manager • Negotiated mall contracts • Initiated store promotions and sales. • Received and shipped product; ordered and inventoried stock and supplies. • Recruited and supervised and trained personnel. • Developed and administered work schedules. • Prepared formal and informal correspondence to upper management, manufacturers and agencies. • Cultivated positive customer relations; maintained customer files. • Designed window displays. • Stocked shelves and operated cash register. Aid to Families with Dependent Children /Food Stamps Monterey County Salinas, California, 1990 – 1993 Case Worker • Interviewed potential clients. • Maintained daily, current, and on-going files. • Engaged in continuous verbal and written correspondence with other government agencies, remained current on referral agencies. • Prepared budgets. • Designed and presented briefings to upper management, frequently testified in court appearances. United States Air Force, 1979 – 1990 Russian Linguist, Translator and Analyst • Classified