Certified Massage Therapist

Posted on: 2009-02-18

NAME: Jacqueline Anne Monfils Email: [email protected] Phone: (707)812-8035 SUMMARY OF QUALIFICATIONS Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning, and support of daily operational and administrative functions. ~~Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks. ~~Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements. ~~Adept at developing and maintaining detailed administrative and procedural processes that lower costs, reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. ~~Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. ~~Possess skills and knowledge to increase profits (by using various creative methods to promote business); monitoring costs; encouraging client and employee loyalty; monitoring and strengthening client satisfaction. AREAS OF EXPERTISE COMPUTER SKILLS: proficient with MS Works, Word, Excel, Access, Publisher, PowerPoint, Quick Books, Internet Explorer, and proprietary computer programs (such as: HAL-- Hotels and Leisure, CACS--Client Accounting Control Systems, Great Plains--a data base program for construction companies, etc. SUPERVISORY SKILLS: exemplary skills in staff supervision; training; creating, maintaining schedules; acting as a liaison between employees and management (negotiating employee issues). ACCOUNTING SKILLS: handling payroll; Accounts Payable; Accounts Receivable; preparing and analyzing budgets; and producing accurate financial snapshots of the company or department. OFFICE SKILLS: typing 90 w.p.m., Ten-Key by touch, maintaining office supplies; multi-line phones, faxing, etc. PROFESSIONAL EXPERTISE • Developed ability to work in a fast-paced atmosphere • Maintained excellent customer relations and developed customer rapport • Diplomatically resolved customers complaints on as-needed basis • Accurately tracked expenses and profits • Ability to follow instructions well and make decisions with no supervision • Motivated and supervised 5+ employees on daily basis • Maintained all record-keeping procedures without error • Exceptionally organized and detail-focused individual who cultivates powerful communication. • Effectively developed office procedures that promoted efficiency and accuracy PROFESSIONAL EXPERIENCE MAY 2005 to AUGUST 2009 Owner / Certified Massage Therapist, Monfils Massage Therapy, Eureka, CA Accomplishments: Established new business through effective networking, client referrals, donating my time for soldiers returning from Iraq, offering discounts for families of soldiers deployed; teaching couples how to give massages to each other, etc. There are numerous methods of increasing the number of clients and thereby the amount of business being done that is often over looked. Basic Duties: Provided massage services to clients in their homes; using safe, appropriate and effective massage techniques. Ascertained precautions and contradictions for massage prior to each session. Applied techniques appropriate to client needs and preferences. Other responsibilities included: maintaining client confidentiality and sensitivity to age and gender related issues during all client interactions; scheduling and maintaining of appointments; collected fees MARCH 2004 to MAY 2005 Full Charge Bookkeeper, New Life Service Co., Inc., Eureka, CA Accomplishments: Developed a method for generating a report that would allow the owner of the company to get a flash picture of the company’s financial status. Taught the employees how to fill out their time cards more effectively. Basic Duties: Accounts Payable, Accounts Receivable and Payroll. Printing checks for both payroll and accounts payable, calculated bank deposits, verified, balanced receipts, answered phones, assisted employees and customers with questions they may have regarding their check or account. MAY 2003 to MARCH 2004 Various positions, Various Temporary Agencies, Napa, CA JANUARY 2001 to MAY 2003Administrative Assistant II, Queen of the Valley Hospital, Napa, CA Accomplishments: Saved the department well over $36,000 per year by establishing bill payment in a timely manner (which allowed for the obtainment of refunds, better monitoring of cash drawers, implementing procedures to restrict access to the safe, locking up the office supplies, and consistently found more efficient, more accurate and more time-saving solutions to problems. Basic Duties: assisted the Director of Nutrition Services; responsible for all financial and accounting operations; ensured accurate and timely processing of accounting, audit and correct time cards of employees in the department, and performed essential clerical duties. AUGUST 1998 to JANUARY 2001 Home school my children and was a stay at home mom, Napa, CA The school system was lagging behind and not instructing the children properly. I took it upon myself to home school the children so that they would have a strong foundation for all of their future education. The subjects that I taught were: History, English, Mathematics, Music and Science. MAY 1997 to AUGUST 1998 Financial Advisor, Morgan Stanley Dean Witter, Napa, CA Accomplishments: Established a networking group of local businesses in order to promote business, conducted and presented investment seminars and classes, acquired a rather large account (a local Carpenter’s Union account) of well over $1 million with the opportunity to acquire their “real” account consisting of ten times that; accountable for well over $3 million in investments. Basic Duties: presented investment seminars and classes, advised on the best choices for investments according to their needs and comfort level, answered the phones, bought and sold invest- ments online, etc. MARCH 1993 to MARCH 1997 Night Auditor / Front Desk Associate, Napa Valley Marriott, Napa, CA Basic Duties: Audited the hotel, restaurant, bar & grill; acted as the Manager-On-Duty; and handled all aspects of the front desk. EDUCATION CLAYTON UNIVERSITY, St. Louis, MO Bachelor of Arts in Business Administration (Correspondence School.) CALISTOGA SCHOOL OF MASSAGE THERAPY, Napa, CA 100-Hour Certificate in Massage Therapy NAPA VALLEY COLLEGE, Napa, CA Associate of Arts Degree in Psychology NAPA HIGH SCHOOL, Napa, CA Business, math and psychology emphasis INTERESTS and LANGUAGES Currently, I am working on writing a novel as well as a screenplay with a published author friend of mine. I collect commemorative spoons from wherever I visit. I enjoy playing and watching sports, listening to and attempting to play music and/or sing. I love to camp fish and hike. Another interest I pursue is the fine art of meditation and relaxation using aromatherapy as well as music. LANGUAGES French (I can speak, read and write French and actually lived in France for two years) and Korean (I am only able to speak Korean a little). REFERENCES Available upon request