Organizational and Leadership Development Consultant

Posted on: 2009-01-01

Keenan Crane, Ph.D. (Kenni) 758 S. Front Street Philadelphia, PA 19147 (215) 755-1952 [email protected] SUMMARY: Organizational Development (OD) Consultant and Educator in Counseling. Extensive experience in change-oriented initiatives and leadership and team development, for example: pharmaceutical, financial services, and manufacturing - for profit and not for profit. Strong record of helping organizations and groups meet goals by building relationships to gain commitment. Areas of expertise include: executive coaching individual and group effectiveness coaching and counseling leadership assessment and development change management 360 multi-source feedback training/OD needs analysis program design and customization return on investment (ROI) evaluation for HRD EDUCATION: Ph.D. Temple University 1988 - Group and Organizational Development M.S. Villanova University 1981 - Counseling and Human Relations M.S. Villanova University 1980 - Experimental Psychology B.A. Rosemont College 1978 - Psychology and Pre-med, Magna Cum Laude PROFESSIONAL EXPERIENCE: INDEPENDENT CONSULTANT (1996-Present) Focus on systems approach to change management and coaching leadership development using “best practices” with variety of industries, both profit and not for profit. Coach executive and middle management. Current work in helping organizations measure and increase specific organizational competencies for development, succession planning, and to understand the contribution to overall business goals by unit and by individual. FACULTY, Villanova University, Villanova, PA (2003-2008) Teaching and supervising graduate and undergraduate students in the Counseling and Human Relations and Human Services Programs in Education Dept. Courses include Group Development, Group Process, Human Development, Communication Skills, Counseling Skills, Psychodrama and Human Resource Management. CIGNA CORPORATION, Property and Casualty Division, Philadelphia, PA (1991-1996) Director Organization & Management Development, Human Resources Officer Assessed needs, designed and implemented system level interventions. Initiated and facilitated the education of the field Human Resources\' staff relative to organizational development skills and competencies, especially as process consultants and change agents. Facilitated and designed programs aimed at increasing effective communication throughout the organization, including between field and Home Office. Selected Accomplishments: Developed \"Transformation: Leadership Team & Culture Development\", a multi-focus approach to help distressed profit centers align among themselves with the business goals and with their customers. Used individual and group 360o feedback, personality styles and group development theory to align business and leadership practices, and to build relationships to gain commitment. Organized and executed seminar in Saratov, Russia, focusing on systems approach to organizational development. Areas addressed were communication, personality styles, leadership, marketing, creative problem solving and compensation. Designed and facilitated Intern Program for high potential new hires to introduce them to key executives and major business leadership themes and skills. A simulation process was used that enabled the executives to give Interns feedback on how their leadership styles affect the business results. SCOTT PAPER COMPANY, Worldwide Technology Greenhouse (new products development), Philadelphia, PA (1988-1991) Organizational Development Consultant Used Action Research Model for system-wide change to enhance creative potential and meet business challenges for emerging technology. Assessed needs, designed and implemented a team approach using interviews, executive coaching, individual and group 360o feedback, seminars on leadership and group dynamics. CERTIFICATION Measuring Return On Investment (ROI), Jack Phillips, PhD. BENCHMARKS 360o FLEXSelling* FLEXTalk* GDQ (Group Dev. Questionnaire) MATRIX 360o MYERS-BRIGGS TYPE INDICATOR (MBTI) COMPASS 360o Psychodramatist Practitioner PA Psychologist License Eligible TEACHING: 1988 – 2008 Villanova University Drexel University University of Scranton Widener University Neumann College Temple University West Chester University Delaware County Community College CLINICAL COUNSELING: 1980-1990 Institute on Aging, Temple University, Center for Intergenerational Learning. Alliance for Creative Development, Quakertown Hospital Psychiatric Unit, Quakertown and Lansdale Offices. Individual and group Therapist and Psychodramatist. Horsham Clinic, Ambler, Associate Psychodramatist Interim House, Mt. Airy, Assistant Psychodramatist SELECTED COURSES/SEMINARS TAUGHT: VILLANOVA UNIVERSITY Group Development, Group Process, Human Development, Communication Skills, Counseling Skills, Creativity and Counseling, Psychodrama, Human Service Systems, Psychopathology and Executive Coaching. DREXEL UNIVERSITY Strategies for Life long Learning, Organization Behavior, Human Resource Management, Strategic Customer Service, Strategic Project Management, Thesis Development/Practicum I, II, II. UNIVERSITY OF SCRANTON Small/Large Group Development, Organization Development, Measurement and Evaluation. WIDENER UNIVERSITY Organization Behavior NEUMANN COLLEGE Adult Development, Group Dynamics. WEST CHESTER UNIVERSITY Psychodrama TEMPLE UNIVERSITY Life Skills and Career Development. DELAWARE COUNTY COMMUNITY COLLEGE Applied Psychology, General Psychology, Career Development and Life Skills. Additional Seminars: Myers-Briggs Type Inventory Team Building Leadership Training Burnout Valuing Diversity Conflict and Creativity Decision Making Dealing with Corporate Change Feedback Skills Emotional Intelligence SELECTED ASSOCIATIONS/PUBLICATIONS Emotional Intelligence: Who am I? Who are you? April 2008 PSCA, Lancaster, PA. Assessing and Developing Ethical Thinking in Counselor Education: Co-author David Bush January 2007 at the Hawaii International Conference on Education. Psychodrama and Its use in Counselor Training: Self-awareness and empathy as competencies for effective counseling and rehearsal for life. January 2006 at the Hawaii International Conference on Education. Preparing college and graduate students for the world of work: The benefits of training in reflective judgment and development. Co-author Bethany Coover January 2006 at the Hawaii International, Conference on Education. Persuasive Communication: Delivering a Targeted Message (Up, Down, & Out), Faculty for CURRENTS: Navigating Change in Health Care 2004. Executive Competencies and Development, Human Resources Institute Presentation 1995 Strategies for Executive Development \"Leadership & Team Development: An Integrated Model\" Presentation, Chicago, Illinois 1994, 1995 School-Based Suicide Prevention Programs: A Survey of Available Services. Temple University, 1988. Eastern Psychological Association - Paper presented on \"Sex and Hemispheric Differences in Processing Spatial Information Using Haptic Task\" SIETAR: Society for Intercultural Education, Training and Research American Association for Counseling and Development American Association for Group Psychotherapy, Psychodrama, and Sociometry Delta Epsilon Sigma - National Scholastic Honor Society in Education Kappa Delta Pi National Scholastic Honor Society Who\'s Who Among Human Service Professionals International Who\'s Who Who\'s Who Among American Women Selected Consulting Accomplishments • Coached principals in an international financial institution to improve their group development skills, resulting in clearer goals and enhanced relationships with internal and external business units. • Developed management and leadership skills through individual coaching of senior level professionals resulting in greater self-awareness and better social skills, as well as, inter and intra team skills so that they could meet larger corporate financial initiatives. • Established credibility and image for a high potential executive of a global pharmaceutical company by broadening leadership capacity to manage project teams composed of individuals with varying levels of English language skills and of technical expertise. • Designed and delivered “Transformation: Leadership Team & Culture Development”, a multi-focused approach to help distressed profit centers align among themselves with the business goals and their customers. • Developed new Sales/HR unit for Global Pharmaceutical Co. across national units to build a clear strategy and alignment for new leadership development initiative. • Consulted with partners in a family-owned manufacturing business to sort through personal issues interfering with dealing effectively with business issues and maintaining healthy relationships. • Using large-scale intervention methods, developed consensus of urban civic association values and action plans, thus aligning their planning and strategy for future development. • Directed not-for-profit senior management team by using individual and group 360° feedback and group development methods to address cross-functional marketing strategy and to develop working relationships in a changing organizational environment. This initial process led to the development of a leadership competency model for the entire organization. • Led integration of global units of a senior R&D management team of a major pharmaceutical company so that they could create better solutions for their internal clients. The result was focused communication and information flow with more effective alignment of business initiatives. • Coached: senior managers of Metropolitan Zoos and their direct reports to collaborate and to integrate their efforts through a system-wide leadership competency model. [email protected].