Administrative Assistant

Posted on: 2008-12-08

Charlene Ruiz 1336 W. Washington Ave. Santa Ana, CA 92706 714.454.5822 To whom it may Concern, I believe I would be a wonderful asset to your company. I am confident that my experience and passion to excel and succeed will help improve your company's efficiencies, service, and bottom line profitability. • I have over 12 years of experience in providing superior customer service. • I have an undeniably strong work ethic. • I have over 10 years of Data Entry experience. (10 Key and Alpha Numeric) • I have dealt with people/clients on a daily basis and I know how to build and maintain good relationships with them. • I am a highly motivated person and I thrive on success and accomplishment. • I am a team player as well as an outgoing person with a lot of personality. • I am dependable person that is always willing to help a fellow colleague when they are in need of assistance. I am available for an interview. I look forward to meeting with you. Respectfully, Charlene Ruiz Enclosure: Resume 1336 W. WASHINGTON AVE. •SANTA ANA, CA. 92706 CELL: 714.454.5822 • E-MAIL: [email protected] CHARLENE RUIZ SUMMARY OF SKILLS/KNOWLEDGE/QUALIFICATIONS • Adobe Acrobat Reader and Writer • Microsoft Office (Word, Excel, Outlook, Power Point) • Data Entry, Billing, Invoicing • Genesis, Integra, Mortgage Ware, Mortgage Link • Warehouse on the Web • DU 3.0 Export • Doc Magic, ICC Docs • Sub Prime, A-Paper Loans • Dry & Wet State Funding • Ability to multi-task, performs well under pressure, and work autonomously. EMPLOYMENT HISTORY January 2008 to Present Credit Resource Corp. Newport Beach, Ca. Administrative Assistant: • Data entry, set up new files, integrate new clients. • Review credit reports for derogatory items and input into CRC Database. • Filing and sorting client paperwork. • Print all dispute items and mail out to all 3 Credit Bureaus. • Follow up with clients and request missing items for completion of file. • Call clients and set up initial consultation call with a Credit Specialist. • Contact clients when account is in a negative status/collection. • Maintain good relationships with all clients and promptly resolve any concerns. October 2005 - July 2007 Impac Lending Group Irvine, Ca. Senior Funder/Customer Service: • Review/Double check underwriting side of file for any items that may have been missed, condition accordingly, and get “stips” as needed. • Review and insure the accuracy of Closing Documents, Lender Instructions and Title commitments prior to loan funding. • Issue/submit instructions to the closing Title Company, to assure that all loans are closed in accordance with company policy. • Communicate with Brokers, Escrow & Title on a daily basis to ensure all loans funded in a timely manner. • Personally able to review, condition, and fund $30,000,000/ month consistently. • Provide excellent customer service to all clients. April 2005 - September 2005 Mortgage Investors Group Irvine, Ca. Senior Funder/Customer Service: • Review and ensure the accuracy of closing documents prior to disbursement of funds. • Issue instructions to the closing title company to assure that all loans are closed in accordance with company policy. • Communicate with Brokers, Escrow & Title on a daily basis. June 2003 - March 2005 Planet Mtg. DBA Planet Financial Services San Diego & Anaheim, Ca. Secondary Market Sales Manager: • Manage the secondary market operations, including both the buying and selling of mortgages. • Originate new contacts in the secondary market and ensure the continuance of good relations with established investors. • Manage the loan portfolio to optimize profits. • Create spreadsheets, track status and clear conditions of loans for sale to Investors Mortgage Loan Funder/Manager: • Set up new Accounts with Warehouse Lines. • Train new Funders ensuring that all policies and procedures are followed correctly. • Review and ensure the accuracy of closing documents title commitments, prior to loan closing. • Review closing documents before disbursement of funds. • Issue instructions to the closing Title Company, Broker and Escrow Company to assure that all loans are closed in accordance with company policy. • Disburse and authorized the disbursements of funds with Title and Warehouse Lines. Secondary Market Shipping Manager: • Prove secondary marketing support by full file review, allocation to investor commitments, packaging and filing commitments in accordance with delivery dates. • Review and prepare loans for sale to private investors. • Examine loan records to assure proper recording data and compliance with policy, regulatory requirements, and investor criteria. • Coordinate shipment of loan packages and maintain contact with secondary market personnel regarding acceptability. EDUCATION Ocean View High School Huntington Beach, Ca. General Education • Completed Teller Training School through Bank of America. REFERENCES  Available upon request