Logistics Analyst and Asst Sales Manager

Posted on: 2008-12-07

CORE STRENGTHS and KEY QUALIFICATIONS Interpersonal Relations Decisive Leadership Communication Skills Self-motivated Problem-solving Project Coordination and Management Customer Analysis Marketing/Sales Strategies Customer Focused Selling WORK HISTORY Logistics Analyst and Asst Sales Manager Jan 2008 – Present AFMS Logistics Management Group Work in conjunction with the sales force to present web-based solution tools to new and existing customers. These tools offer both a direct and indirect cost recovery opportunity for customers to reduce their shipping costs for small package shipments. Presentations are given via WebEx and conference calls. Responsibilities for these presentations include scheduling, strategizing with Sales Managers for a customer-specific focus when presenting various reports, and being the subject expert for these web-based solutions. After the sale of the web-based solution, responsibilities include training of customer’s employees via email, WebEx and conference calls, inputting customer contract data into the reporting system and trouble-shooting for programming and calculating errors. Work with IT department to solve and correct. Analyze customer shipping transactions for carrier billing accuracy and communicate with Sales Manager of any discrepancies or reoccurring billing errors to present to carrier and customer. Regional Manager (Project Mgmt. and Operations) Jan 2006 – Oct 2007 SBM Site Services Responsible for select large high-tech customer sites in OR and SW WA. This included mentoring management team to be proactive and maintain customer service levels that were consistent amongst the sites. Responsible for overall budget and forecasts for all sites including the Regional office (a total of 350 employees). Prepare and present high-level presentations to decision makers at customer locations. Experience managing all core functions within a business. - Utilizing communication and leadership skills, lead management and front line team to increase the customer satisfaction score an average of 105%. - Worked with management team to increase sales $400,000 in six months. Project Manager (Business Development Dept.) Dec 2000 – Jan 2006 UPS Sales/Operations Supervisor Senior Account Executive Account Executive Formulated gross profit, sales and budget figures for specified territory. Evaluated different pricing structures and profitability models to effectively structure customer sales profitability, monitor volume-pricing agreements and identified potential and inactive accounts. High level of organizational and detail-oriented skills resulted in ability to handle multiple Corporate, Regional and District-level initiatives. This involved strategizing with the Sales Managers and working with the sales force to effectively achieve the various goals. Prepared and presented high-level presentations to decision-makers at customer locations, as well as upper management within company division. Oversaw Oregon division’s annual Super Saturday initiative. This entailed working with upper management and operations staff to implement customer pickups for a designated Saturday in December. Responsibilities included implementing processes and procedures for attaining the volume for that date, as well as the reporting tools for a weekly/daily reporting function during this initiative. - Identified client dissatisfaction in 36% of account base. Instituted and managed aggressive one-on-one service campaigns and quarterly review meetings and gained confidence of 100% of said clients within less than a year. - Developed and managed a Customer Welcome Program for new customers. This included strategizing and problem-solving to meet the customer’s needs and requests, on-site customer visits, and regular follow-up with the customer via phone and email. The customer’s successful transition included communicating with other departments and personnel, and preparation of weekly status reports for both internal and external customers. - Lead a department in a teambuilding endeavor to develop and create a department-specific project that was not only successful, but encouraged by other departments across the country. Jan 1991 - Dec 2000 Project Account Executive – Babcock & Jenkins, Beaverton, OR Sales/Operations Asst. – NIKE, Beaverton, OR (temporary position) Account Executive – Gates McDonald, Beaverton, OR Sales Manager – Delicor Inc., Portland, OR Field Account Manager – VSA (Division of Multifoods, Inc.), Portland, OR EDUCATION Business Management classes at Linfield University AA Degree in Business, Portland Community College Dale Carnegie Sales Course Customer-focused Selling Service Quality Seminars Negotiation and Sales Management SPIN Selling Various other customer-related training sessions