Sales Support Manager Resume
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Resume:
CARMEN LEVY
Los Sedona • Helotes, Texas
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Qualifications for Executive-Level Management
PROFILE
Goal and target driven professional with over years of progressively responsible management experience in support of special projects, sales/marketing, training, and quality assurance initiatives. Motivated by challenge; excels independently or within highly collaborative team environments. Applies outstanding strategic thinking, analytical, and problem solving skills to identify core improvement and quality control issues and design program solutions that advance production and customer satisfaction goals. Bilingual: English and Spanish.
SELECTED ACCOMPLISHMENTS
• Developed and implemented sales training materials that were utilized by other training departments within an organization.
• Achieved and maintained superior Gallup Poll Survey results, resulting from careful coaching and counseling sessions along with specific training.
• Averaged between - funded loans per month worth $M each with exceptional customer service results.
• Consistently rated as a top producer for sales of multiple product lines.
• Earned President’s Club distinction in for being one of the top sales representatives.
• Distinguished as having achieved the highest production and quality results numerous times during -.
CAREER TRACK
WACHOVIA MORTGAGE (FORMERLY WORLD SAVINGS)
Sales Support Manager, Preferred Customer Loan Center to Sept
Provides overall support to operations and systems serving loan officers and managers. Develops and delivers classroom training and sales materials regarding sales and product rollouts, system enhancements, etc. Resolves escalated customer service issues relating to sales and underwriting, from initial application to full loan funding. Tracks and maintains reports for audit purposes. Provides analytical reporting regarding call center statistics (inbound and outbound calls, number of agents required, and time studies to predict the highest call volume). Works closely with the SVP of Client Relations to ensure that Gallop Polls are favorable and that each customer receives exceptional service. As an underwriting manager, serves as a nationwide signing authority for $M. Extensively reviews credit reports, income documents, appraisal evaluations, and preliminary title reports.
Community Loan Underwriting Manager, Savings Branch Loan Operations Center to
Supervised processors and provided support to the sales manager, underwriting, and loan closings for a territory that included Northern California, wholesale, and retail customers.
Quality Underwriting Manager, Savings Branch Loan Operations Center to
Designed and implemented a platform for tracking and reporting as well as training sales associates. Created error trends reports and implemented underwriting interpretation guidelines.
Community Loan Underwriting Manager, Internet Loan Group to
Supervised a large team of underwriters, processors, and manager in all facets of daily production to support the national Internet customer base. Managed, tracked, and monitored call quality. Trained associates on sales and marketing techniques.
Loan Officer, Telefinance Loan Center to
Sold and marketed loan products to retail customers, real estate agents, and homebuilders.
Team Manager, Loan Service to
Successfully managed two groups, the Assumption department with seven specialists, which generated its first-ever profit ($M), and the Delinquent Tax department with specialists, which achieved less than % in delinquencies reporting—the lowest level of tax delinquency the company had ever seen.
HUMANA HEALTH PLANS
Business/Project Manager to
Worked on several projects to support financial recovery and business trends. Worked with the project team to design policies and procedures that would provide uniformity to all the offices and system enhancement requirements for the technical support team.
BENEFIT PLANNERS INC.
Consultant to
Managed short-term disability claims disbursements. Conducted group reporting, training, and supervision of business analyst teams. Worked closely with business owners to review quarterly and annual reports regarding claim expenditures.
AETNA HEALTH PLANS
Group Production Manager to
Provided leadership and oversight of a production team of examiners for the company’s third largest account that consisted of greater than , lives.
EDUCATION
Bachelor of Arts, Our Lady of the Lake University
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