Scheduling Coordinator

Posted on: 2008-12-03

EMPLOYMENT February 2008 – Hillmont GI PC, Flourtown, Pennsylvania November 2008 Procedure Coordinator • Achieved production goals • Increased patient flow • Explained GI procedures • Cleared medical considerations • Computer use: ASW400, ACT, Lotus, Excel, PowerPoint, Microsoft Word, and Allscripts & Medical Manager January, 2006 – Giorgio Di Ginelli, DDS, Milan, Italy January, 2008 Consultant • Managed staff of 8 employees with cultural differences and work ethics • Responsible for translating Italian/English to clientele including all customer service related situations • Executed a program to modernize office • Assisted in hiring process by interviewing and selecting qualified candidates. • Tracked performance against customer service, production and quality standards • Implemented and facilitated innovations that promoted continuous improvement, resulting in improved service quality and/or reduced operating expenses February 2002 – Bright Now Dental, Bensalem, Pennsylvania December, 2005 Regional Administrator • Overall operations and managed a region with 5 multi-specialty dental offices, oversaw over 70 employees, managed 5 managers, achieved production, collections, EBITDA goals, and managed P&L’s with over $7M • Implemented and facilitated innovations that promoted continuous improvement, resulting in improved service quality and/or reduced operating expenses, including establishing policies and SOP’s • Extensive contract negotiations • Facilitated recruitment on all professional levels, maintained credentials, and initiated training programs • Developed customer service and orthodontic departments adding immediate financial impact to revenues • Tracked performance against customer service, production and quality standards • Developed and implemented marketing plans and long range planning • Improved profitability EDUCATION 2007 Baker College for Graduate Studies Online Graduated July 2007 with Associates in Business Administration Discipline Management 3.8 GPA. Dean's List 1998-2000 Shoreline CC Dental Hygiene prerequisites 1995 Harcum CC X-Ray Certification