Collection/AR/Customer service/Data Entry

Posted on: 2008-11-24

Karen Brown 1040 Lakeside Drive Largo, Florida 33778 727-581-4439 [email protected] Objective Seeking a responsible ,challenging, growth oriented position where I will be able to utilize my skills to the advantage of the company. Work Experience A/R Administrator, Collections 8/2002 - Present Cox Target Media / Valpak Inc, Largo, FL  Calls made on Chicago, Minnesota & Jacksonville past due accounts (Over 1200+ accounts), collect all past due money and call on new clients who payments are due before there first mailing, send statements and invoices. Provide good customer service to all clients. Update Access data base with all calls made on a daily bases, Responsible to send 30,60 and 90 letters and turn over to our collection agency and provide service to them as well.. I have daily contact with client and the Sales representatives. I am responsible to clear up any disputes that the clients may have with their ads and coupons. Fax or email credit card forms for client’s convenience for payment. Ability to work with the client to put together repayment agreements for clients that are past due to help bring their account to a current status. Collector 8/2000 - 8/2002 Superior Uniform Group, Seminole, FL  Over see 1000+ accounts calling on customers that are past due. Arrange payment schedules. Problem solving on credit issues. Applying payments and credits to proper invoices and accounts. Receptionist 2/1999 - 7/2000 PaineWebber, Clearwater, FL  Answer multi-line phone system, Data entry of all incoming monies to the proper accounts. Order all office supplies needed. Assisted Brokers in secretarial needs such as typing letters, opening new accounts and issuing checks that were needed. Accounts Receivable/Collections/Credit 7/1994 - 2/2000 KTL Trucklines, Largo, Fl  Follow up on all past due accounts. Data entry of all incoming monies to proper account. Supply credit check on all accounts opened. Customer service and problem solving. Monthly reports. Education 11/2006 - 5/2007 University of Phoenix, Clearwater, FL  Some College Coursework Completed  Completed course in the following: Composition I, Electronic Research Strategies, Building a Winning Team, General Psychology, Intro to Speech Communication 5/2007 - 12/2007 Saint Petersburg College, Seminole, FL  Some College Coursework Completed  Pre Algebra 6/1989 Pasco-Hernando Community College, Brooksville, Florida  Some College Coursework Completed  Completed courses in Accounting I and also Business Management. 6/1975 Seminole High, Seminole, Florida  High School or equivalent  High school graduate Skills Skill Name Skill Level Last Used/Experience  Access data base Intermediate Currently used/4  Accounts Receivables Expert Currently used/10  Collections Expert Currently used/18  Customer Service Expert Currently used/25  excel Intermediate Currently used/6  MS Word Intermediate Currently used/20  Multi-line Switchboard Expert 2 years ago/3  Multi-line Switchboard Expert 2 years ago/3  Supplies ordering Expert 2 years ago/7  windows2000 Intermediate Currently used/6 Additional Info Quick learner, computer literate, honest and dependable & self motivated.