Team Manager

Posted on: 2008-11-20

Nicki Michelis P 586-405-2321 [email protected] OBJECTIVE: The opportunity to obtain a Management position within an organization where I can utilize my management, training and finance experience. WORK EXPERIENCE: 10/2008-Present: Real Estate Associate, Keller Williams Shelby Twp., Michigan 12/2006 – 11/2007: Pricing Team Manager, Capital Markets-Washington Mutual Florence, South Carolina •Rolled out a centralized wholesale pricing desk for entire Wholesale Division. •Trained employees to implement new policies and procedures involving communication and interfacing with our mortgage brokers and loan fulfillment counterparts. •Managed 25 employees along with continually assessing staff skill needs. •Performing daily reviews for accuracy and monthly audits for HMDA quality. •Weekly reporting on errors, distribution and company savings. •Hired, managed and lead the team from coaching to performance management. •Development of training manuals. •Continuous management of Service Level Agreement’s and corporate/personal goals. •Involvement with continual User Acceptance Testing environments. 10/1999 - 6/2006: Fulfillment Team Manager-Washington Mutual Novi, Michigan •Managed a team of up to 21 people. •Front and Back End, day to day operations of wholesale lending. (Loan Delivery/Post Closing Including the Reception/Front Office area) •Doubled as Pricing Manager. (Shown above as Team Pricing Manager) •Handled special projects such as office support for new computer system, performed special training sessions for account representatives on internal operations and relocating office to a new center. •Performed monthly audits for HMDA quality. •Trained and implemented new policies and procedures. •Managed budget for employee promotions, merit increases and bonuses. •Continuous management of Service Level Agreement’s and corporate goals. •Development of training manuals. •Involvement with continual User Acceptance Testing environments. •Handling of confidential information. •Performed as subject matter expert for new systems and additional tasks. WAMU closed the Novi, MI office and I was relocated to Florence, SC in December of 2006. WAMU closed Wholesale division in Florence, SC. 7/1998 - 9/1999: Senior Loan Closer- CTX Mortgage Company Troy, Michigan •Responsible for assisting management with opening a new closing division within the Midwest region. •Training of employees for closing department. •Performed closing, funding and post closing along with customer service calls. EDUCATION: 01/2008 – 8/2008 Real Estate School Michigan MI Real Estate License Licensed 10/2008 01/2008 – 7/2008 Real Estate School Michigan Certification: Financing Specialist Certified 06/2008 10/1999 – 11/2007 WAMU Training Professional Florence, South Carolina & Novi, Michigan 6/1998 - 12/1999 Baker College. Coursework Completed in Business Management Clinton Township, Michigan 6/1988 - 12/1997 Macomb College Coursework Completed in Business Management Warren, Michigan COMPUTER LITERACY: Familiar with most Microsoft applications (i.e. Microsoft Office), Outlook, and Internet.