Retail Support Representative

Posted on: 2008-11-20

JUDY CLANTON 9902 Garland Ct • Westminster, Colorado 80021 • [email protected] • 303.918.5124 QUALIFICATIONS • Talent for identifying customer needs and presenting appropriate company product and service offerings. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Expertise in resolving escalated customer service issues. • Secured numerous company achievement awards for delivery of exceptional customer service. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). PROFESSIONAL EXPERIENCE Fujifilm 1993 to Present Retail Support Representative (1995 to Present) • Developed strong relationships with established accounts while acquiring new accounts. Did monthly service calls to one hundred retail stores. • To provide training to retail stores on photographic equipment and services. • Understanding customer’s needs and guaranteeing delivery of company’s commitment. • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management. • Confer with customers in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. • Refer unresolved customer grievances to designated departments for further investigation. • Solicit sale of new or additional services or products. • Resolve customer complaints regarding sales and service. • Monitor competitors\' products, prices, and sales. Illinois Veterinary Lab 1991-1993 Supervisor Courier System • Supervise ten workers in a deadline driven courier system. • Acquire new accounts and built courier route to them. • Developed strong relationship with workers to maintain team. • United States Air Force 1987-1990 Still Photographic Specialist • Performed all aspects of photography including, but not limited to portrait, aerial, darkroom procedures and award ceremonies. • Provided 24 hours service on call monthly. • Processed film in timely manner to return to customer. EDUCATION AND TRAINING Certificate of Completion Lowry Air Force Base Color Photographic School High School Diploma Arvada High School • References provided upon request