Project Manager

Posted on: 2008-10-29

KELLY CORSON 3532 Vista Street, Philadelphia, PA 19136 * 215-207-6815 * [email protected] ________________________________________ SUMMARY OF QUALIFICATIONS • 4 years of Network Security Administration and Information Security Compliance experience. • 4 years of Project Management experience. • 10 years of Technical experience with computer hardware and software. • 15 years of Administrative experience in a demanding environment. TECHNICAL PROFICIENCIES & SKILLS Windows XP Professional * DOS * BASIS * TCL * Universe 9.6.2 * Windows Server 2003 Microsoft Office 2003 * Visio * PowerPoint * Lotus Notes 8.1 * Websense 6.2 * Tripwire 6.0 Active Directory * Group Policy * Exchange Server * Remote Desktop Support * VPN * TCP/IP Symantec Antivirus 10.1 * Symantec Ghost * Kiwi Syslog 8.1.6 * CISCO Secure v4.0 * SQL Server EMCO Network Inventory v4.5 * Nessus (NEWT) 3.0 * Keri Door Control Systems Project Management * Compliance * Technical Troubleshooting * Recruitment Customer Service/Help Desk * Internet * Research * Pharmaceutical Training - ECommerce EMPLOYMENT HISTORY MedConference, East Norriton, PA 2008 - present Project Manager / Database Administrator • Confer with clients to assess project requirements and develop action plans, timelines, and SOP around these requirements. • Develop and maintain detailed SOP as well as project documentation and specifications. • Enter and review clinical data into training database in accordance with documented procedures. • Coordinate and ensure proper enrollment of participants into training database. • Provide effective communication to all levels of the organization from client initial request to post service follow-up inquiries. • Effectively respond to trainees, via phone and email, with troubleshooting issues. • Recognize and document data inconsistencies and communicate discrepancies to appropriate team members for resolution. • Work closely with Help Desk to resolve end user issues as well as provide technical support to 1500+ end users on a variety of issues. • Maintain detailed call logs using in-house call tracking software. • Coordinate and respond to requests for change from original specifications. • Confer with project personnel to provide recommendations and resolve problems. • Prepare project status reports and keep management, clients, and others informed of project status and related issues. • Enter and verify a variety of clinical training data into the appropriate formats. • Identify, research, and resolve technical problems as well as document, track, and monitor problems within a standard turnaround time. Academy Collection Service, Philadelphia, PA 1997-2008 Network Security Administrator / Information Technology Project Manager • Ensured compliance with network policies, procedures, and standards by monitoring software applications and performed day-to-day operations and maintenance of all Information Technology resources. . • Coordinated with other IT personnel with the planning, installation and maintenance of servers and applications. • Collaborated with VP of IT on company’s Information Security Handbook on topics such as Data Security and Disaster Recovery. • Assisted in the development and execution of strategic information systems planning. • Developed, maintained, and updated Information Security Policies and documentation. • Reviewed and completed annual Information Security audits as well quarterly compliance reports. • Created, updated, and granted access to users, created user groups, and managed shared resource areas. • Ordered and inventory all computer hardware and software for multiple offices. • Troubleshoot and implement corrective action for desktop hardware, software, and printer issues. • Installed new desktop computers and associated software. • Supervised and provided Help Desk assistance within headquarter office as well as several satellite offices. • Prepared and performed daily and monthly database backups as well as restore database. • Provided monthly Security Awareness Training for new employees. • Provided recruitment services by posting employment ad, reviewing resumes, scheduling interviews, and conducting interviews. • Researched, learned, and implemented individual Client Proprietary Software. Binswanger, Philadelphia, PA 1993 - 1997 Administrative Assistant to VP of Marketing • Served as an administrative assistant to the Vice President of Advertising. • Ordered personalized stationary for nationwide offices. • Ordered and designed realty signage for properties and insured delivery to site. • Provided data to sales staff regarding properties for sale. EDUCATION AAS, Information Science and Technology 1999 Bucks County Community College