Communications Resolution Specilaist

Posted on: 2008-10-24

LAURYN MASTERSON 5035 Long branch Way, Antioch, CA, 94531 925-978-9858 [email protected] Profile Communications Professional, mediator, renowned speaker & consultant known for consistently exceeding expectations through out career in sales, coaching,advocation service and management. ACCOMPLISHMENTS Leadership Service Award, Small Business Advisory Council. Placed in top 10% in national customer service award. Tripling the average territory sales while simultaneously increasing customer satisfaction and Market share Contributors to this success included: Revamping the sales compensation plan, extensive sales training, joint territory customer calls, creation of a vertical support team, development of a select major account program, and enhancing sales tools channel Managed company focused on sales, marketing training, consulting, and career\Life coaching, Mentoring, Counseling. Legal Services pertaining to the resolve both private and public disputes, through listening and investigating facts and agenda. Experienced working with vendors including negotiating contracts. Graduated with honors, Class Valedictorian EXPERTISE • Keynote speaking • Sales training • Career coaching • Sales management • Resource coordination • Territory planning • development • Interviewing • Personnel •Business strategy • Hiring • Management Product development • Customer satisfaction • Cross Selling • Market Analysis • Negotiation • Excellent written and oral communication skills. • Outstanding interpersonal skills. EDUCATION State Certified Mediator Acclivus– Coaching and Base Training Specialty in Life Coaching Certification Los Medanos College, CA Computer Science Networking Technology Scholastic Achievement Award Bachelor's Degree in Education EXPERIENCE Software Analyst / Field Operations Negotiations, @Road-Inc., CA, 10/2000 – 01/2006 Mediate, plan, diagnose, analyze, instruct, advise, and resolve issues. Ability to think and act strategically Senior Marketing Executive, Nu Health Systems Inc., CA, 8/1998 - 10/2000 Handled promotions, sales, advice, customer service, analysis, and planning. Elementary Teacher New Life Christian School, CA, 8/1997 - 6/1998 Devised educational plans, trained Instructed, advised, directed, and supervise students Office Manager, Master Co Inc., CA, 3/1989 - 6/1996 Supervised, trained, and coordinated staff Provided efficient and interpersonal customer service Managed promotions, and sales efforts Successful track record of managing a creative and diverse staff. References Available Upon Request