CUSTOMER SERVICE

Posted on: 2008-10-20

Leann Ferreira 731 Mellus St., Martinez, CA 94553 / (925) 957-6297 / (925) 914-9216 [email protected] Receptionist Qualifications • Over 10 years experience creating customer service excellence. • Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis. • Proven record of success in handling increasing levels of responsibility. • Confident and decisive under stressful conditions. Technical Skills: MS Word, QuickBooks, Fax & Copy Machines, Internet, E-Mail Professional Experience Office Manager/Customer Svc. Boneyard Furniture, Walnut Creek, CA 2007-2008 Customer Service/Assistant E.D.I., Union City, CA 2005-07 Communication & Customer Relations • At Boneyard, served customers in office equipment/furniture establishment; assisted account representatives from major hospitals including Kaiser and Alta Bates Summit. • At E.D.I., part of a thirty-person sales team; averaged $20,000-$100,000 in weekly sales. • Built productive relationships; developed expertise in the product line; responded promptly to clients’ questions/requests. • Maintained acceptable profit margins without alienating customers, through superior customer service; take pride in getting problems handled correctly the first time. • Consistently met and/or exceeded supervisor expectations and furniture sales. Organizing/Administration • At Boneyard, handled customer inquiries, complaints, billing questions and payment extension/service requests. • Maintained office systems for AR/AP, file organization and time-sensitive projects. • At E.D.I., trained new receptionists/customer service representatives; functioned as ongoing lead trainer; assured consistent quality of service and professional environment. • Successfully handled busy phones daily; serviced customers while meeting shipping and delivery deadlines. • Provided critical management support; prioritized incoming communications from customers, factory and headquarters. • Processed payroll: calculated hours, taxes and deductions and prepared special checks. Day Care Owner Leann Ferreira’s Day Care, Concord, CA 1998-04 • Supervised/taught children ages infant-11 in family-owned Licensed Day Care Center. • Provided children with opportunities to learn through “play” experiences. • Directed/introduced art, music, language, communication and other creative experiments. • Provided nutritious meals/snacks; maintained/monitored safety and well-being of children. Education & Training High School Diploma Clayton Valley High School, Concord, CA