Recruitment and Technical Support

Posted on: 2008-10-17

SHARI K. FISCHER 804 Jacobs Ln. O’Fallon, Missouri 63366 Home Phone: (636) 544-4078 [email protected] Objective: To secure a position where my previous experience and education can be utilized. EDUCATION Southwest Missouri State University, Springfield, Missouri B. S., Business Administration with emphasis on Personnel Management and Information Systems PROFESSIONAL EXPERIENCE APC, O’Fallon, Missouri, September 7, 2007 to November 27, 2007 and March 4, 2008 to May 30, 2008. Job Competencies Special Project - assigning codes and competencies to all company job descriptions. Temporary position through Adecco. Hunter Engineering, St. Louis, Missouri, July 2000 to August, 2007 Corporate Recruiter – Build relationships with university, tech school and academic recruitment agency staff. Recruit and screen both exempt and non-exempt employees (including engineering and supervisory positions) using Monster.com, print ads, and through contacts with professional organizations. Recruit engineering students for company Co-Op program (Electrical, Mechanical, Computer Science, Purchasing, IT). Perform confidential recruiting of owner’s personal staff. Supervisory responsibility. Represent Hunter at career fairs. As a result of my efforts, the company’s turnover rate decreased from 15% to 7% annually. Ceridian Employer Services, St. Louis, Missouri, 8/23/1993 to 5/1/2000 Programmer, 1999 to 5/1/2000 Design and develop custom programs for Ceridian’s DOS and Windows legacy customers in a Virtual based environment. Assist in the requirements gathering and system analysis to result in a detailed proposal and contract for services. Responsible for the overall development of Incremental Services fee-based programming with the goal of enhancing and assisting the customer in adding to or removing functionality from the DOS and Windows legacy products. Customization programming in AREV and OpenInsight. Account Manager, San Francisco Process Improvement Group, 1998 to 1999 Project management – organized customer requests and projects from initial phone call to completion. Support high-risk “Top 60” accounts – project was designed to increase customer satisfaction and improve customer retention. Responsible for assigning requests and project to Account Executives, Technical Support Specialist team, or Professional Services. Achieved 4th Quarter goal of 95% retention. Support Analyst, Customer Service Center, 1993 to 1998 Software and Signature Payroll support of customer account base including San Francisco, San Diego, Los Angeles, Seattle, Portland and Denver districts. Diagnosed and resolved software, hardware, and networking issues for customers using the Premier, Encore, Ensemble, and Source 100 products. Researched and designed customization projects in Advanced Revelation platform. Trained and mentored new Support Analysts on Advanced Revelation products during the roll-out of the Customer Service Center. Provided microproducts and payroll helpdesk support for entire CSC. Promoted to Senior Support Analyst in 1997. PREVIOUS WORK EXPERIENCE 1990 – 1992 ABC Laboratories, Columbia, Missouri Human Resources Administrator – Survey salaries of exempt positions in competitor labs. Develop and present training on completing performance evaluations and recommending salary increases. 1987 – 1990 Storz Instrument Company, St. Louis, Missouri Promoted to Employment Specialist – Recruit and interview exempt and non-exempt employees. Started as Human Resource Systems Coordinator - Maintained HR-1 (Ceridian) human resource information system. (Storz is now Bausch & Lomb) 1985 – 1987 Gelco Truck Leasing, Chesterfield, Missouri Human Resources Assistant – Compile and analyze compensation information. Interview and recruit exempt and non-exempt employees. 1984 – 1985 Venture Stores, St. Ann, Missouri Wage and Salary Analyst – Compile and analyze compensation information. Develop and maintain compensation database using dBase II. ADDITIONAL TRAINING Completed courses for MCSE (Microsoft Certified Systems Engineer) Certification at New Horizons Computer Learning Centers. Certification pending. Completed graduate courses toward MBA.