Technical Writer Resume
Maple Avenue, Glenside, PA
SUSAN SCHNITZER
RESUME
WORK HISTORY
-Present Comcast Enterprise Technology Mount Laurel, NJ
Technical Writer
• Software Development Engineering Team / Comcast Enterprise Technology Division, providing High
Speed Data, Digital Voice and Video Services primarily working with the Bedrock Provisioning System
ß User Guides - High Speed Data and Digital Voice Software Installation Instructions for execution by Operations Engineering Team.
ß Operations Manuals – Operational Readiness Documentation Set (Bedrock Project).
ß Troubleshooting Guides - Bedrock Wily Monitoring Platform User and Troubleshooting Guides.
ß Software / Hardware Documentation - Enterasys Dragon Software High Level Design Document Set
ß Training Materials – New Hire Documentation.
ß Video and Audio Scripts – Troubleshooting Training via PowerPoint Presentations w/ embedded visio diagrams, embedded flash and audio files.
ß Datasheets, Spec Sheets - Change Requests, Software Releases, Software Defects, Lab Diagrams.
ß Policies and Procedures Documentation – Team Level and Company Wide.
ß Multimedia Presentations – Governance Training Module (Microsoft PowerPoint, Adobe Presenter, Adobe Captivate)
ß Instructional Documentation – Governance Training Module, How To Documentation for Software Development.
ß Document Management - Website administrator for Comcast Intranet and Stellent Documentation Repositories.
ß Methods and Procedures Documentation – BEA Weblogic Set for broad audience of both Comcast NOCs.
- Comcast I.P. Services Cherry Hill, NJ
Operations Administrative Coordinator
• Directly supported team of four Operations Directors and Vice President Operations.
• Provided administrative support for over Operations employees in the IP Services Group including event planning, finance tracking and reporting, employee procedure notification and status report formatting and consolidation.
• Technical Writer for Operations New Employee Orientation Training Manual.
Credit Card Center Philadelphia, PA
District Operations Training Manager
Graphic Designer / Art Director
Technical Writer
• Technical Writer for Administrative Training Manual used companywide to train all Sales Managers and Administrators.
• Technical Writer for spreadsheets for reporting sales trends, targets and forecasts.
• Technical Writer for customized contracts and proposals to fit various service and marketing programs.
• Art Director for branding, used for all company promotions including trucks, signs, letterhead, business cards, apparel, marketing materials and digital advertising screens on , ATM machines nationally and internationally.
• Graphic Designer for sales presentations, full-color marketing materials including promotional flyers and all sales forms for use by national and international field managers and account executives.
• District Operations Training Manager - Created Developed, revised and reinforced internal procedures for sales reporting and commissions recording.
• Edited, calculated and compiled sales contest results, field management expenses and sales expenses.
• Managed group of telemarketers in the corporate office setting.
• Trainer: Supervised and traveled to meet with sales administrators and their telemarketing managers in field sales offices across the United States.
WORK HISTORY – PUBLISHING
J.B. Lippincott Company Philadelphia, PA
Medical Illustrator
Medical Illustrator for The Brummer Suddarth Textbook of Medical Surgical Nursing, various chapters covering nursing procedures.
Current Science Medical Journal Publishing Company Philadelphia, PA
Medical Illustrator
Staff Medical Illustrator for eight bimonthly medical journals in varying specialty areas including oncology, ophthalmology, rheumatology, cellular biology, orthopedics, neurology. Interfaced directly with physicians and editors to create teaching documentation for the medical community.
Hospital of the University of Pennsylvania Philadelphia, PA
Medical Illustrator
Freelance Medical Illustrator for orthopedic surgical procedure requiring direct interface with surgical staff to photograph and distill information into learning tool for student physicians.
EDUCATION
- Moore College of Design Medical / Scientific Illustration BACHELOR OF FINE ARTS DEGREE
- Temple University Biological Sciences, Human Anatomy, Chemistry
SKILLS & CONTINUING EDUCATION
SKILLS
Operating Systems
Windows
Mac OS X
Unix - Solaris
Business Applications
Microsoft Office Professional
Rational Clearquest Suite
Remedy
Presentation & Graphics Applications
Adobe Photoshop
Adobe Presenter
Adobe Captivate
Microsoft PowerPoint
Microsoft Visio
CONTINUING EDUCATION
Technical
Cable Television Overview
Solaris Fundamentals
HTML Fundamentals
Multi-Product Bundling
Business Applications
QuickBooks
Visio Basic
Advanced PowerPoint
Technical Writing Level
Business Writing
Adobe Captivate
Modular Documentation
AWARDS
Comcast Certificate of Recognition Successful Launch of Bedrock
Comcast Star Award Successful BEA . Upgrade
Comcast Certificate of Recognition Years of Service
PROFESSIONAL MEMBERSHIPS
Society of Technical Communicators (STC) – Present
Women in Cable Television (WICT) -
