Sales

Posted on: 2008-09-26

J. Michele Grimes 110 Deer Run Lane Lexington NC 27292 Cell: 336.300.1152 Home: 336.357.3427 [email protected] Objective To obtain a position of responsibility with a company that would benefit from my superior customer service and leadership skills. Experience Branch Manager January 2007-May 2008 Resolve Staffing Greensboro NC  Cold Calls to area companies (in person and phone)  Recruited qualified applicants through CareerBuilder and ESC job fairs  Performed skills, background, criminal, and onsite drug testing (oral)  Continuous education of local and federal human resource laws  Conducted interviews, initial paperwork I9 and tax forms as dictated by Federal guidelines  Payroll Sales/Marketing October 2006-December 2006 Worth Transportation, Lexington NC  Contracted 3 month position  Cold calls from D&B lists  Devised marketing plan with company president for October 2006 Furniture Market.  Liaison between furniture reps and president of Worth Transportation Account Rep/RA Specialist May 2002-October 2006 Mirador Group, High Point NC  Key Account Rep for major house accounts such as Sak’s, Macy’s, and Home Goods, as well as total account management for designated territories. ( included invoicing, order entry, and Pod’s)  Cold Calls  Devised RA policies, and approved all RA’s, discounts, salvages, for entire customer service department.  Worked closely with VP of Sales to devise incentive program and became responsible for training CSR team in methods of up-selling, cold calling, and problem solving. The goal was to become one of the most superior Key customer service departments in the industry. CRU (Crisis Referral Unit) Secretary July 2000-May 2002 Davidson County Mental Health Dept Lexington NC  Answered crisis line, and followed procedures accordingly  Completed initial intakes  Scheduled all doctor and therapist appointments  Handled all medication refill requests  Completed required state reports by utilizing Microsoft Excel  Attended confidentiality seminars Customer Service Rep/ Inside Sales July 1996-July 2000 Mayflower Glass Ltd. Lexington NC  Answered all incoming calls  Tracked status of containers  Entered all show orders  Inventory, Invoices, and all other tasks assigned by office manager Education DCCC , Lexington NC 1993-1996  Business Administration GTCC, Jamestown NC  Criminal Justice Interests Reading, Swimming, Tennis References References are available on request.