Business Development Operations & Client Relationship Manager

Posted on: 2008-09-25

PRITEE MIRCHANDANI Address: 2100 Linwood Avenue, Apt # 3-Y, Fort Lee, New Jersey 07024 Home: 201-585 0102 Mobile: 201-294-5526 Email: [email protected] DeskNet Inc., New Jersey - Software developer specializing in customer communications technology. http://www.desknetinc.com/ Business Development Operations & Client Relationship Manager (January 2004 – Present) The business development organization is responsible for all new business, and operations focus on delivering good performance for existing and new contracts Responsibilities: o Business development: working with the business development team to create new offerings and business models to meet changing customer demands o Compliance and legal: coordinating with company legal counsel and clients to negotiate, execute and comply with all contracts pertaining to business development and sales o Customer satisfaction: working on processes with internal client teams and clients to manage customer expectations, issue resolutions and further partnership opportunities Sales Administrator (August 2000 – December 2003) Responsibilities: o Sales management assistant: working closely with Sales Director to manage sales pipe, team and operations o Sales reporting: creating periodic reports for management review detailing sales activity and forecasts o Sales support: providing support through the sales cycle to sales team Santana Ltd., New Jersey – U.S. Importer & Distributor of Men’s Outerwear Administrative Executive – Production (January ’98 – July ’98) Responsibilities: o Follow-up of all components required to complete orders, including lab tests & approvals o Report generation for tracking various aspects of production such as orders/sales, sales per style, scheduled receipts/scheduled deliveries etc o Record maintenance of all purchase orders with corresponding sales orders, communication files for every vendor, and general administration files Omega Fashions Ltd., New York – U.S. importer & distributor of leather fashion accessories. Manager, Administration – Bombay, India (February ’94 – January ’97) Responsibilities: o Branch Representative: coordination and communication between US head office and India production facility o Operations management: overseeing production management through entire workflow from order registration to raw material availability, through production scheduling, including quality control and shipping o Issue resolutions: helping resolve issues related to production, quality, and scheduling Lazard, India – Indian branch of a large international investment bank Executive Assistant to Group Chairman (November ’92 – February’94) Responsibilities: o Corporate communication & public relations: close coordination with advertising and public relations agencies, maintaining press relations and editing of a monthly company newsletter. o Event management: organizing seminars, conferences & roundtables at national & international platforms with participation from the business sector as well as government agencies Ogilvy & Mather, India – India’s international public relations agency http://www.ogilvyindia.com/how/opr_main.asp Branch Manager, Public Relations Division (March ’92 – October ’92) Responsibilities: o Business development including prospecting clients and designing customized offerings o Customer satisfaction through effective public relations programs o Branch performance comprising administration, profitability, staff management & motivation Write Styles Communications – Self owned firm specializing in corporate communications Partner (January ’86 – November ’91) Responsibilities: o Business development: prospecting clients and designing customized offerings o Operations management: design shop coordination and office management ACG Worldwide- one of the largest manufacturers of hard gelatin capsules in the world. http://www.acg-world.com/index Executive Assistant to Group Chairman (September ’83 – November ’85) Responsibilities: o Internal relations: communications and coordination with company and industry senior managers and executives o Special events: organizing technical seminars, business conventions and trade events PERSONAL DETAILS: Academics: Bachelor of Commerce (B.Com), Bombay University, India – 1980 Skills o Strong interpersonal communications and client facing skills with o Experience in communicating with C-level managers and executives o Ability to motivate and influence people internally, including developing and maintaining strong relationships with team members, stakeholders and senior management o Ability to maintain and grow client relationships o Strong negotiation and conflict resolution skills o Superior organizational skills – meticulous, strong attention to details o High level of computer skills with Microsoft Office Suite, Lotus Notes with ability to learn new software and programs quickly