President and Senior Integration Specialist

Posted on: 2008-09-24

LOIS S. TICKLE (434) 964-0128 332 Glade Lane, Charlottesville,VA 22901 [email protected] Expert in the improvement and advancement of interoperability in the healthcare industry. Significant leadership experience in development and implementation of creative interoperating solutions. • 19 years experience managing and implementing Information Systems in healthcare environment • 15 years interoperability experience with Siemens OPENLink • Extensive knowledge of healthcare environment • Highly reputed within the interoperating industry • Independent, self starter with strong work ethic • Excellent communication, analysis, and testing skills WORK EXPERIENCE Lois Tickle Consulting Services Inc. 2006 to Present President and Senior Integration Specialist McLeod CG 1999 - 2006 Senior Integration Specialist Resolved hospital-related integration problems utilizing strong customer relation skills in a remote environment. Creative participation from design specification and analysis through interface development, initial and volume testing, production moves and post-production support. • Identified, diagnosed and alleviated issues in analysis and testing phases to enable smooth production. • Trained customers in the various aspects of interoperability and systems management. • Worked with third-party vendors on behalf of the client. • Developed one of the first functioning XML interfaces on Siemens OPENLink 23.1-34. • Provided significant contributions on Siemens’ email integration listserv. • Served as an external advisory board member for Siemens Special Interest Group for Integration and the Siemens OPENLink interface engine product. Assisted Siemens to process enhancement requests and determine the validity and need of client-submitted product enhancement requests. • Self educated in new tools such as XML and PERL. University of Virginia 1992 - 1999 Information Systems Manager, Department of Radiology Administered Radiology Information System for the largest clinical department in health center. • Supported over 240 departmental computers, troubleshooting hardware and software issues • Trained departmental personnel including physicians on all hospital IT systems. • Established infrastructure for first hospital PACS system. Lead Analyst, Medical Center Computing Project Manager for the installation and implementation of various hospital departmental IT systems included: the SMS Radiology Information Management System (software, hardware, network and electrical considerations); the Medical Records Information Management System (SoftMed); and acting project manager for the On-Line Patient Record. • Developed departmental functional and process flows. • Supervised the establishment of end-user training. • Wrote Request for Proposals and participated in contract negotiations. • Managed the new interface engine including the interface development of network requirements, analysis of interface specifications, and extensive testing. Yale University School of Medicine 1989 - 1992 User Interface Manager • Developed conceptual design and coordinated application development of new administrative systems for the burgeoning Medical School network. • Developed and directed end user training and support programs, including training seminars and workshops. • Acted as the liaison between the IT technical staff and the end user community. • Composed application documentation. • Provided highly personalized user support. • Performed functional testing. • Represented Medical School needs as the representative on University-wide systems’ development projects, ensuring all new systems (or changes to existing systems) conformed to University standards as well as worked efficiently in the Medical School environment. Staff Assistant to Associate Dean of Administration Re-engineered the entire salary increase process for all managerial and professional employees • Saved University Human Resource employees over 400 hours of manual data entry. • Process implemented University-wide. • Supervised the development of the new student disability insurance program • Coordinated the contract negotiations to outsource Custodial Management. • Researched and drafted responses to union grievances • Negotiated grievance settlements. Liberty University 1984 to 1989 Associate Registrar, Assistant Registrar, Data Analyst • Analyzed data and implemented integrated systems for registration and class scheduling. • Established and supervised a remote Registrar’s Office for Continuing Education. • Designed a program to electronically monitor all students’ progress toward graduation. EDUCATION Bachelor of Science, Business Administration, Liberty University, 1984 Graduate Courses, Information Technology, Quinnipiac University, 1991 PROFESSIONAL TRAINING/HIGHLIGHTS • DICOM proficient (University of Virginia) • HL7 proficient (University of Virginia) • XML proficient • Siemens OPENLink Interface Engine Level 1 Base Services • Siemens OPENLink Interface Engine Level 2 Toolkit Services • Radiology Information Management System Installation (Siemens) • Interviewing Skills and Effective Employee Selection, Managing from the Middle, Union Contract Interpretation for Managers (Yale University) VENDORS/APPLICATIONS INTERFACED Interface Engines Siemens OPENLink versions 21, 22, and 23 Orion Rhapsody Siemens Invision (TIF & RTIF) Document Imaging Radiology Clinical View LCR CareRecord Unity Allegra Siemens Related Peoplesoft Lawson Other Accudose Apollo AcerMed Cascade Cerner Clintrac Clinivision CBORD Dietary Cobius Computrition Copath Delta Home Health Dictaphone Dolby Dr. Chart Eclipsys Emergisoft ExitCare FormFast HBOC Pathways HBOC Surgiserver IDX Impac Intelus Lanier Mediware Meditech MIDAS Misys OBTV Omnicell Orsos Psyche Pyxis SCC Clinical Information Systems McKesson PACS McKesson Surgery SoftMed Sunquest Surgiserver Tele-Track Tamtron VitalWorks Witt BioMedical