Spa Manager

Posted on: 2008-09-22

TAMARA S. SULLIVAN 79980 Bermuda Dunes Drive, Bermuda Dunes, CA 92203 3 (760) 641-3910 3 [email protected] OBJECTIVE: To obtain a sales position within a progressive skincare line that will allow me to utilize my focus on excellence in customer service and develop sustaining client relationships which will maximize revenue potential with each account. WORK EXPERIENCE Younger by Tonight IC Esthetician Palm Desert, CA 12/07 – Present ♦ Design website and menu of services ♦ Attend networking functions to market business ♦ Provide a variety of esthetic services including Microdermabrasion, Turbolift, Dermalift, Kinelift, Galvanic, acid peels and facials Hideaway GC IC Esthetician La Quint, CA 6/07 – Present ♦ Provide esthetic services to members and guests ♦ Assist with club functions throughout the season Estrella Spa at Viceroy Palm Springs Spa Supervisor/Esthetician Palm Springs, CA 4/03 – 6/07 ♦ Lead, motivated, and trained staff members ♦ Responsible for interviewing and hiring spa staff ♦ Managed department P&L and reported revenue forecasting to controller ♦ Maximized spa revenue through diligent seasonal scheduling ♦ Bought and merchandised retail products ♦ Organized and conducted monthly staff meetings ♦ Developed protocols for spa operations and treatments ♦ Assisted with community functions in marketing and PR for hotel and spa ♦ Increased customer satisfaction scores by 30% on average by training spa team on proper way to provide great customer experience ♦ Consistently monitored our costs and reduced spending by 25% by finding better alternatives ♦ Attended and provided input in weekly strategic planning meetings Antoine Du Chez Spa & Salon Client Services Representative Denver, CO 2/02 – 10/02 ♦ Greeted and managed guests’ experience from entrance to exit of spa ♦ Implemented excellent customer service to ensure client satisfaction ♦ Scheduled client appointments and spa packages with a focus on upselling additional services to meet their needs ♦ Served as a role model to salon and spa staff in maintaining company standards ♦ Effectively resolved customer complaints Seaman, Giometti & Murphy, P.C. Legal Assistant Denver, CO 4/01 – 10/02 ♦ Assisted three attorneys in construction defect and insurance defense work ♦ Maintained and updated schedule of case work from beginning to end ♦ Performed daily clerical tasks and case billing in a detail-oriented manner ♦ Summarized depositions and conducted legal research ♦ Learned importance of legal prudence in business Inverness Hotel & Golf Club Office Manager/Assistant Buyer Denver, CO 4/00 – 4/01 ♦ Managed multiple office functions and maintained organization including accounting and maintenance of golf memberships ♦ Planned and organized golf tournaments and other golf club functions ♦ Attended trade shows for buying of merchandise based on annual budget ♦ Merchandised gift and golf shop inventory Nordstrom Department Manager Denver, CO 4/99 – 4/00 ♦ Responsible for staffing, training and evaluating department employees ♦ Exceeded budgeted sales goals by 52% resulting in over $1 million of annual department revenue ♦ Conducted constant business evaluation in trading and balancing of merchandise ♦ Identified customer needs and designed presentations with the intent of creating a synergistic relationship ♦ Implemented various programs to increase employee morale resulting in decreased turnover rate within department Gradisar, Trechter, Ripperger, Roth Legal Assistant/Billing Clerk & Croshal, P.C. 10/95 – 4/99 Pueblo, CO ♦ Increased accounts receivable by encouraging communication between clients and firm ♦ Screened, consulted and conducted research with clients regarding their cases ♦ Gained experience in criminal and civil law, contracts, estates and dependency and neglect ♦ Developed an effective billing system for law firm ♦ Created employee handbook for billing position EDUCATION International School of Beauty License #Z 45959 Palm Desert, CA April 8, 2003 Completed 600 hours of Esthetic Studies along with advanced esthetic courses including acne management, microdermabrasion, Turbolift, Kinelift and Dermalift University of Southern Colorado Business Management/Marketing Pueblo, CO 1994 – 1998 Completed Freeman Group Train the Trainer 11/05 Completed Freeman Group Training in Behavioral Management 02/06 Trained and experienced in the use of the following skincare lines: Yonka, Phytomer, MD Skincare, Sonya Dakar, Sundari, Epicuren and Epionce Featured in the following publications: Lucky Magazine, The Desert Sun, Oasis Beauty and Alaska Airlines Magazine