District Manager

Posted on: 2008-09-21

Melanie Claire Stephens Relocating mid December to Lampasas/Austin TX area Phone: 502-550-5456 Innovative, confident and highly productive professional with expertise in: SENIOR MANAGEMENT  SALES DIVISIONS  TRAINING & DEVELOPMENT 15 years of proven experience in retail operations management – excel in building, training and managing large, multiple territories and teams. Possess an excellent ability to motivate others. Recognized for excelling at:  Training, mentoring & teambuilding  Opening new & profitable retail divisions  Directing & managing multi-locations  Creating Innovative product marketing strategies  Managing relationships with major retailers  Improving customer service at core levels  Building consensus and resolving conflict  Developing training methods that boost productivity Selected Accomplishments • Successful building teams and leading new division growth for multi-unit specialty retail Operations. • Direct 17-State region with $20M in annual sales managing over 200 accounts including Wal-Mart and military installations • Lead a low ranking West Coast Division to one of the top sales and revenue generators in the Nation in under a year. • Multiple award winner for performance - recognized as “Regional Director Of The Year” and for “legendary performance” for four consecutive years. • Successfully lead regions with top producing/award winning District Managers and sales teams. • Awarded “Highest Annual Revenue Per Promotion” for seven consecutive years. • Increased sales and revenue – often achieving double digit annual growth. • Conceptualized and launched innovative mentorship program supporting 5 District Managers in promoting to Regional Director Positions. • Collaboratively developed and executed new sales model subsequently adopted by organization. Professional Experience Starbucks Coffee Company Seattle, WA 2006-current Licensed Store District Manager • Lead 14 to 20 Kiosk Managers developing management skills and ability to understand, set and achieve financial goals. • Serviced and coached accounts in Grocery, Retail, and hospitality venues. • Created a sales plan to increase revenue through holiday season that was adopted throughout division resulting in sales goals being hit in a depressed economy. • Coached and certified the first licensed store Coffee Master in Northern California and the second within the Starbucks community. • Took a district from 3.3 star legendary service scores to 4.2 star where 5 star is maximum score. • Developed outstanding communications with venue managers getting buy in for innovative ideas that moved scores in service and increased revenue and comp sales. • Stabilized a high turnover area maintaining tenure levels in kiosk management through team building and healthy competition. PCA INTERNATIONAL Charlotte, NC 1990-2005 Divisional Vice President (2003 to Present) • Lead 5 Regional Directors, steering operations of a 17-state territory and developing and coaching all levels of management team. • Service 230 Wal-Marts and 2 military accounts. • Proactively facilitate a sales-driven labor model environment instrumental in optimizing host store relations and customer service performance. Melanie Claire Roution Resume ~ Page Two Regional Director (1997-2003) • Directed 8 District Managers in a 2-state region representing 64 Wal-Mart accounts. • Presented all District Manager training for required photography certifications. • Effectively developed a top performing team, positioning many for internal promotions to higher levels of managerial responsibilities. • Awarded Regional Director of the Year - inducted into Eagle’s Club for legendary achievement. District Manager (1993-1997) • Managed up to 14 Wal-Mart and K-Mart locations per Kentucky, Indiana and Ohio districts, with responsibility for recruitment, hiring and training management and support teams for each studio. • Actively assisted with company-wide conversion to digital technology studios. Studio Manager (1990-1993) • Launched corporate career as K-Mart Studio Manager in charge of associate recruitment, training and scheduling; achieving and maintaining Top Ten Revenue Production ranking each year. Education and Training Bachelor of Business Management ~ University of Phoenix ~ Sacramento, CA Currently Pursuing GPA: 3.7 Additional areas of experience include: Public Speaking, Public Relations, Organizational Leadership, Development of HR initiatives Certified Master Photographer Certified Coffee Master