Regional Property Manager

Posted on: 2008-08-13

Leah R. Law 1171 Bentley Rd. Leesburg, FL 34748 941-773-5267 Cell [email protected] Objective Accomplished and dedicated executive assistant with over 10 years of extensive administrative, customer service, and management skills, and experience in a wide variety of business sectors and operations seeking position to increase operational efficiency and reduce office costs. Major Accomplishments • Upon hire, redesigned and created forms, procedures, business plan, employee manuals and job descriptions and duties for greater efficiency and easy end user ability. • Boosted staff morale and improved teamwork by organizing staff, leading by example and being available after hours for problem resolution and client contact. • Increased reporting efficiency by organizing and setting schedules for property managers. Created timeline and project spreadsheets. • Streamlined vendors from 265 to 85 by quality, cost and deliver status. • Created Budgets and implemented. Operated within budget by setting an aggressive collections policy. • Created and followed up on Marketing plan to increase business. We increased monthly income from $10,000 to $240,000 by acquiring investor’s property and company owned property to portfolio within 6 months with aggressive campaign to bring in investors properties and buying challenged properties. • Enhanced team productivity by organizing monthly meetings where accomplishments, problems and improvements were discussed. • Improved occupancy by setting goals and procedures to assist leasing and property managers in answering every call immediately and replying within an hour of receiving, if they were in with a prospect at time. Experience Florida Notary Licensed and Bonded Author Graduating into Reality www.lulu.com/leahlaw Regional Property Manager/Executive Assistant Years Employed 5/2000 – 3/2008 Hamilton Property Investments  Manufactured Home Community of 410 sites, high-end single-family homes  Analyzed monthly financial performance and prepare variance reports for owner.  Developed and monitored operating and capital budgets.  Thoroughly reviewed leases to ensure proper income/charge backs and escalations for tenants are realized.  Negotiated all vendor/service contracts to control expenditures yet provide quality work.  Ensured use of company accounting policies.  Provided timely collection procedures to tenant delinquencies, evictions and legal notices.  Responsible for ensuring all aspects of maintaining the building in clean and attractive condition.  Responsible for ensuring the building systems are operational and are in compliance with all code regulations.  Responded to emergency situations and make appropriate decisions for the well being and protection of the property and tenants.  Facilitated tenant improvement planning and pricing, remodeling and capital projects for the building.  Responsible for conducting interviews for staff and making hiring/firing decisions for property staff.  Responsibilities included supervising, training and motivating property staff.  Monitored adherence to company policies by property staff.  Assisted maintenance supervisor in establishing schedules for on site staff including on call schedules.  Maintained a professional attitude and appearance at all times.  Established professional relationships with property tenants to facilitate tenant satisfaction and lease enforcement.  Ensured tenant work requests are satisfied in a timely and courteous manner.  Initiate property staff training on tenant retention issues.  Assisted property manager/leasing agent with prospective tenants and provide access to property and information as needed in lease negotiation. Executive Sales Assistant Years Employed:10/1997 – 5/2000 Maury Manufactured Home Sales Columbus, IN • Served as the primary administrative support to the Owner by assisting with a wide variety of highly complex, responsible, and confidential administrative duties • Responded to highly complex requests from the staff, mortgage companies, public/private agencies • Screened calls, visitors and responded to mail • Coordinated all travel, meeting, conference arrangements • MS Office Suite, Internet, ARIS, MLS, updated Websites, Lotus Notes, Lotus 123 • Maintained and overseen executive office employee records time cards, evaluations, disciplinary actions, organized, indexed, and maintained reference and follow-up files • Overseen assigned marketing duties such as placing ads, planning events, scheduling radio station spots, administered budget for office and maintenance Production Control Administrative Assistant Years Employed: 7/1995-10/1997 Net Forge, Inc. Columbus. IN $20,800 • Planned production, tracked prod/scrap, updated customer POs, created BOLs • Microsoft Office, Novell, R DBase, EDI , AS400, Oracle • Created spreadsheets, graphs, invoices, bill of ladings, reports, charts, letters and calendar • Ensured product from order to shipping was correct • Data entry/travel arranging • Scheduled all cold side production and trucks for shipping/receiving • Designed and created job descriptions • Handled all Fed Ex/UPS • Composed international shipping manifests • Created/trained QS9000/ISO14000 procedure manuals • Inventory Control Hardlines/Softlines Department Manager Years Employed: 4/1992 – 7/1995 Hill’s/Ames Department Stores $20,000 • Planograms/planoguides • Cash register • Customer Service • Stocking • Markdowns • Interviewing, hiring, training • Merchandising MRO Purchasing Manager Years Employed:5/1981-12/16/1986 American Carco, Morristown, IN $28,575 • Procured Maintenance, Repair & Operations (MRO) commodities and Professional/general services • Responsible for negotiating pricing with suppliers in a competitive sourcing environment • Developed, approved and maintained reliable sources of materials and services • Reviewed and approved recommendations for bid awards • Established, revised and maintained methods and procedures for department operation • Directly responsible for resolution of vendor/contractor grievances • Managed the vendor database, including input and modifications to data • Prepared departmental budget recommendations, internal auditing, Organized and reopened tool crib • Selected, trained, evaluated, developed and supervised assigned staff • Inventory control, designed and created job descriptions, Safety Committee Co-Chairperson • Supervised 3 tool crib attendants and established First aid/forklift certifications and testing, compiled and updated MSDS books • Streamlined vendors from 265+ to 85 • Company filed bankruptcy and closed doors Bartender, Cook and Waitress Years Employed: 1974 – 1981 Bluebird Restaurant, Morristown, IN $8.00 hr. Education Business Administration Ivy Tech Community College Columbus, IN Dean's List Courses Completed: Supervision, Total Quality Management, Business Law, Managerial Finance, Psychology, Economic Fundamentals, Principles of Insurance, SPC, Quality Control Concepts I, Sales & Marketing, Data Processing, Computer I, Introduction to Business, Human Relations, English I, Fundamentals of Speaking, Entrepreneurship, and Real Estate. Morristown High School Morristown, IN Major: English Minor: Math Top 10 of Class - 1977 GPA 3.5 Seminars Attended Fred Pryor Microsoft Office & The Exceptional Assistant Skills • Ability to work with minimal or no supervision • Strong communication and organizational skills • Ability to meet deadlines • Computer literacy/document control • Prioritize responsibilities • Detail oriented • Excellent time-management, purchasing, management and administrative skills • Punctual, dependable • Tactful, interpersonal skills • Excellent customer service skills