IT Manager

Posted on: 2008-08-12

15 Riverview Drive, West Trenton, NJ 08628 (609) 751 – 2273 [email protected] Lorraine C. deSouza Experience 2006 - Present Robern – A Kohler Company Bristol, PA IT Manager (Systems Analyst)  Designed, implemented and maintained computer systems and programs to increased business effectiveness, solved problems and created new opportunities which assisted in achievement of business goals.  Maintained Compaq and Dell servers.  Supported a computer network of 500 computers and laptops along with a variety of printers.  Prepared systems and program specifications, tested criteria, project control, and management reporting.  Created software through coding and/or configuring.  Developed and monitored policies, procedures, and standards documents.  Provided 24x7 on call support of systems.  Wrote and executed scripts to control the execution of systems.  Developed and coordinated the installation and maintenance of systems and program products.  Worked with user management and user project leader to determine system objectives and solutions.  Solely responsible for direction, scheduling, motivation and coordination of activities of IT, user and vendor personnel.  Acted as a mentor to lower level Systems Analysts.  Provided updates to Change Management team. 2005–2006 Redwood Analytics Moorestown, NJ Quality Assurance Analyst  Developed new testing activities, grew testing quality and efficiency.  Ensured new changes implemented at Client sites function correctly during the first month Production Cycle.  Provided knowledge transfer and mentoring.  Provided guidance and executed testing tasks to support customer requirements.  Supported other teammates when needed.  Grew product, business, and technical knowledge. 2001–2005 LaSalle University Philadelphia, PA Lab Technician  Assisted students with technical questions.  Fixed software problems.  Worked with students on different software packages. 2003–2004 Kosmorsky and Associates. Newtown, PA Computer Technician  Fixed hardware and software problems.  Maintained computer system for the office.  Installed and updated new and old computers.  Helped build a network for the office. 1998–2001 United States Geological Survey. Ewing, NJ Computer Technician  Worked with Geologists to help create and understand programs which are utilized.  Fixed both hardware and software problems.  Maintained the computer systems.  Supervised tech team.  Worked to maintain Dell and Sun servers. Education 2007–2008 Villanova University Villanova, PA  Project Management Certification.  Emphasis in Information Systems/Information Technology. 2005–2007 Rider University Lawrenceville, NJ  Masters in Business Administration.  Emphasis in Finance. 2001–2005 LaSalle University Philadelphia, PA  B.S. in Management Information Systems.  B.A in Integrated Science, Business and Technology.  Concentrations in Information Knowledge Management and Biotechnology.  Minors in International Studies  Dean’s Scholar, Alpha Epsilon Lambda Honor Society for Alumni, National Society of Collegiate Scholars, 2 years Service Award for SIFE, 2 years Presidential Award for SIFE and the LaSallian Star Award. Technical Skills Microsoft Word, PowerPoint, Excel, Access, Publisher, FrontPage, Outlook, Project, Lotus, HTML, Lotus, Oracle, IE, Netscape, Active Directory, TCP/IP, DHCP, C++, Unix, all Windows and Mac platforms/servers. Hardware and Software installations and troubleshooting. Conos Power play and SQL. Laboratory Skills LabVIEW, Buffer Preparation, Centrifugation, Chromatography: packed column, gas, HPLC, Paper, TLC, Electrophoresis, SDS PAGE, pH Measurements, Pipetting, Reagent preparation, Spectrophotometer: Reading UV and visible wavelengths, Scans across a range of wavelengths, Colorimetric assays, Kinetic assays, and Western blotting. References References available upon request.