Universal Banker

Posted on: 2008-07-27

TONI D. RODRIQUEZ-HAYSON PO BOX 8721 Pueblo, CO 81008 Home Phone 719-647-0837 Email [email protected] OBJECTIVE To secure an entry-level position with the opportunity for career advancement and experience. WORK HISTORY July 2004-September 2007 Universal Banker US Bank; Pueblo, CO • I was responsible for the general financial needs of members by giving information on their accounts as a Teller. As a Loan Officer, I was responsible for opening/closing accounts, assisting members in applying loans (Home Equity/Lines, Auto, Credit Cards, Unsecured, and Business Loans). I was also responsible for cross-selling other bank products for other departments of the bank. July 2002-July 2004 Teller US Bank; Eau Claire, WI • I was responsible for the general financial needs of members by giving information on their accounts or directing them to the other departments of the bank. I assisted on a day-to-day basis with the handling of the vault box and opening or closing of the branch. August 2000-December 2000 Teller First National Bank; Pueblo, CO • I was responsible for the general financial needs of members by giving information on their accounts, directing the members to other departments of the bank, and cross-selling bank products. I was also responsible for opening the bank, doing the morning drive-through and running the morning drop off deposits before the lobby opened for the day. March 2000-July 2000 Teller Power Credit Union; Pueblo, CO • I was responsible for the general financial needs of members by giving information on their accounts, directing the members to other departments of the credit union, and I was responsible for cross-selling credit union information to the members. August 1999-March 2000 Teller Pueblo Bank & Trust; Pueblo, CO • I was responsible for the general financial needs of members by giving information on their accounts, directing the members to other departments of the bank, helping on a day-to-day basis with the vault box, and opening or closing the branch. August 1994- August 1999 Cashier Wal-Mart #0842; Pueblo, CO • Each day I was responsible for the contact and service of customers, the general accounting of my cash drawer, and the day-to-day inventory control. Service Desk Associate • I was responsible for the contact and service of customers. I supervised the day-to-day inventory control procedures, delegated the responsibilities of sales associates, and had expanded responsibility of general accounting procedures of the day-to-day business. Customer Service Manager • I was front end manager who was responsible for the cashiers. I was also responsible of the expanded general accounting procedures of the day-to-day business, delegated the daily tasks of cashiers or sales floor associates, and was responsible for customer satisfaction through problem solving and customer interaction. Photo Lap Specialist • I was responsible for the general accounting duties of the department, developing and processing of the film that came into the lab for one hour service, and I was responsible for the inventory of the photo and electronics department. May 1993-August 1994 Cashier Wal-Mart #1384; La Junta, CO • Each day I was responsible for the contact and service of customers, the general accounting of my cash drawer, and for the day-to-day inventory control. EDUCATION • 1989-1993 High School Diploma, Rocky Ford High School; Rocky Ford, CO • 1994-1995 General Studies, Colorado State University; Pueblo, CO • 2008-Present General Studies, Pueblo Community College; Pueblo, CO AWARDS • 5 Year Excellence Award; Wal-Mart • 4 Customer Satisfaction Awards; Wal-Mart • Top Performer 2005; US Bank • Top Performer Region 3rd Quarter 2005; US Bank • Top Performer Region 4th Quarter 2005; US Bank • Top Performer Region 1st Quarter 2006; US Bank REFERENCES Available upon request