Sr. Information Services Business Analyst

Posted on: 2008-07-24

M. D. LEVY 60CC Clintwood Court Rochester, New York 14620 Phone: (585) 576-7820 [email protected] A highly motivated, detail-oriented, and highly organized individual with demonstrated success in business analysis and requirements elicitation, as well as experience within the SDLC of small to large scale business applications for both the healthcare and student information systems industries. QUALIFICATION HIGHLIGHTS * Knowledge and experience in business process analysis and requirements elicitation * Knowledge and experience in the SDLC of business applications. * History of designing, developing, and improving upon in-house software applications, consistently meeting requirements according to schedule. * Experience managing day-to-day operations of a small software company. TECHNICAL SKILLS • Systems: Windows (2000, 2003), Microsoft Access, Microsoft SQL Server (2000, 2005) • Software: Microsoft Office Suite, Visio, FrontPage, Crystal Reports, SalesForce.com • Languages: HTML, SQL, T-SQL, Visual FoxPro • Certifications: Six Sigma: Process Excellence Certification from Johnson & Johnson Ethicon Endo-Surgery PROFESSIONAL EXPERIENCE Rochester City School District—Information Management & Technology: Chancery SMS Team Rochester, New York April 2007 – June 2008 Sr. Information Services Business Analyst Work closely with functional advocates (super-users) of the Rochester City School District's student information management system, Chancery SMS, to develop an understanding and analyze their business processes and goals, in order to effectively elicit requirements for the development and implementation of efficient and compatible information management tools. Assist users in the modification of old processes into new processes that coincide with Chancery SMS. Develop reports, using Crystal Reports and SQL Server 2005, for extracting large data sets from the Chancery SMS database, with regard to student scheduling, grading, report cards, attendance and student behavior. MediSked, LLC Rochester, New York March 2006 – February 2007 Software Developer/Custom Design Specialist Participated in the design and development of a web-based, HIPAA compliant healthcare information system using HTML, ASP, and SQL. Designed, developed, and maintained, internal work request tracking system in Microsoft Access. Supported the improvement of the software implementation process and corresponding documentation. Facilitated industry research for the marketing of the company's product and services. Accomplishments: • Stream-lined implementation process to improve timeframe; scaled down from 6 months to 4 months in duration. • Improved requirements documentation, making requirements gathering more effective and efficient. • Managed implementation of customer relationship management software (SalesForce.com). Paul T. Graham & Associates Fairport, New York December 2004 – March 2006 Sr. Supervisor & MIS Programmer / Customer Liaison September 2004 – December 2004 MIS Programmer / Customer Liaison Supervised day-to-day operations and all employees; reporting directly to the owner. Coordinated the SDLC of various software products and ensured that product manuals and documentation were prepared and maintained. Developed and reviewed project schedules and provided status and summary reports. Accomplishments: • Solely designed and worked with the Department of Health, Computer Science Corporation, and the Center for Medicaid and Medicare Management, in the development of two software products, which made the company the first in the industry to produce batch eligibility (270/271) and service authorization files (278) in the new HIPAA compliant EDI format, and to translate encrypted files containing claim status (277) information for Medicaid. • Facilitated marketing and sales of three of the company’s top five best selling and most desired products within the allotted budget. • Authored user documentation for several products, including, but not limited to, user’s guides and training materials, as well as information briefs for clients, regarding products and HIPAA related information. Johnson & Johnson Ethicon Endo-Surgery Cincinnati, Ohio July 2003 – November 2003 Co-op Student: MIS Department Assisted with Knowledge-Discovery in two major internal databases in order to improve information retrieval. Created disaster recovery network diagrams for several critical business systems. Developed process maps of key workflows relating to various operating systems. Participated on cross-functional team for the research and development of several surgical stapling products. ADT Security Services Rochester, New York June 2002 – March 2003 Field Service Dispatcher/Customer Service Representative EDUCATION Rochester Institute of Technology, Rochester, New York E. Philip Saunders College of Business Bachelor of Science in Management Information Systems, February 2004 Concentration in Criminal Justice AFFILIATIONS Alpha Kappa Alpha Sorority, Incorporated (AKA), Delta Nu Omega Chapter, Rochester, New York Active Member and Chapter Standards Committee Chairperson Black Data Processing Associates (BDPA), Cincinnati, Ohio Chapter Active Member National Society of Black Engineers (NSBE), Rochester Institute of Technology Chapter, Rochester, New York Undergraduate Chapter Alumni Resource Member APICS-The Association for Operations Management, Rochester Institute of Technology Chapter, Rochester, New York 2003 Winner of the Fogarty International Student Paper Competition for: “Supply Chain Management: The Necessity of Optimization” REFERENCES Professional Reference Erwin J. Smith Manager, Student Information Services Rochester City School District 131 West Broad Street Rochester, New York 14614 585.402.0409 (mobile) [email protected] Professional Reference Andy Scott Data Steward Rochester City School District 131 West Broad Street Rochester, New York 14614 585.262.8618 (work) [email protected] Professional Reference Christine Papp Sr. Information Services Business Analyst Rochester City School District 131 West Broad Street Rochester, New York 14614 585.262.8609 [email protected] Professional Reference Sean McDaniel Sr. Information Services Business Analyst Rochester City School District 131 West Broad Street Rochester, New York 14614 585.262.8606 [email protected] Professional Reference Dave Fitzgerald Database Analyst Rochester City School District 131 West Broad Street Rochester, New York 14614 585.262.8603 [email protected] Personal Reference Dr. Melva L. Brown Director and Dean of EOC SUNY Brockport 37 Cardogan Square Rochester, New York 14625 585.232.2730 ext.269 (work) [email protected] Personal Reference Christine Brown-Richards Vice Principal Bioscience & Health Career School at Franklin 127 Markie Drive West Rochester, New York 14606 585.324.3730 ext.3281 [email protected]