Sr. Information Services Business Analyst Resume
M. D. LEVY
CC Clintwood Court
Rochester, New York
Phone:
A highly motivated, detail-oriented, and highly organized individual with demonstrated success in business analysis and requirements elicitation, as well as experience within the SDLC of small to large scale business applications for both the healthcare and student information systems industries.
QUALIFICATION HIGHLIGHTS
* Knowledge and experience in business process analysis and requirements elicitation
* Knowledge and experience in the SDLC of business applications.
* History of designing, developing, and improving upon in-house software applications, consistently meeting requirements according to schedule.
* Experience managing day-to-day operations of a small software company.
TECHNICAL SKILLS
• Systems: Windows (, ), Microsoft Access, Microsoft SQL Server (, )
• Software: Microsoft Office Suite, Visio, FrontPage, Crystal Reports, SalesForce.com
• Languages: HTML, SQL, T-SQL, Visual FoxPro
• Certifications: Six Sigma: Process Excellence Certification from Johnson & Johnson Ethicon Endo-Surgery
PROFESSIONAL EXPERIENCE
Rochester City School District—Information Management & Technology: Chancery SMS Team
Rochester, New York
April – June
Sr. Information Services Business Analyst
Work closely with functional advocates (super-users) of the Rochester City School District's student information management system, Chancery SMS, to develop an understanding and analyze their business processes and goals, in order to effectively elicit requirements for the development and implementation of efficient and compatible information management tools. Assist users in the modification of old processes into new processes that coincide with Chancery SMS. Develop reports, using Crystal Reports and SQL Server , for extracting large data sets from the Chancery SMS database, with regard to student scheduling, grading, report cards, attendance and student behavior.
MediSked, LLC
Rochester, New York
March – February
Software Developer/Custom Design Specialist
Participated in the design and development of a web-based, HIPAA compliant healthcare information system using HTML, ASP, and SQL. Designed, developed, and maintained, internal work request tracking system in Microsoft Access. Supported the improvement of the software implementation process and corresponding documentation. Facilitated industry research for the marketing of the company's product and services.
Accomplishments:
• Stream-lined implementation process to improve timeframe; scaled down from months to months in duration.
• Improved requirements documentation, making requirements gathering more effective and efficient.
• Managed implementation of customer relationship management software (SalesForce.com).
Paul T. Graham & Associates
Fairport, New York
December – March
Sr. Supervisor & MIS Programmer / Customer Liaison
September – December
MIS Programmer / Customer Liaison
Supervised day-to-day operations and all employees; reporting directly to the owner. Coordinated the SDLC of various software products and ensured that product manuals and documentation were prepared and maintained. Developed and reviewed project schedules and provided status and summary reports.
Accomplishments:
• Solely designed and worked with the Department of Health, Computer Science Corporation, and the Center for Medicaid and Medicare Management, in the development of two software products, which made the company the first in the industry to produce batch eligibility (/) and service authorization files () in the new HIPAA compliant EDI format, and to translate encrypted files containing claim status () information for Medicaid.
• Facilitated marketing and sales of three of the company’s top five best selling and most desired products within the allotted budget.
• Authored user documentation for several products, including, but not limited to, user’s guides and training materials, as well as information briefs for clients, regarding products and HIPAA related information.
Johnson & Johnson Ethicon Endo-Surgery
Cincinnati, Ohio
July – November
Co-op Student: MIS Department
Assisted with Knowledge-Discovery in two major internal databases in order to improve information retrieval. Created disaster recovery network diagrams for several critical business systems. Developed process maps of key workflows relating to various operating systems. Participated on cross-functional team for the research and development of several surgical stapling products.
ADT Security Services
Rochester, New York
June – March
Field Service Dispatcher/Customer Service Representative
EDUCATION
Rochester Institute of Technology, Rochester, New York
E. Philip Saunders College of Business
Bachelor of Science in Management Information Systems, February
Concentration in Criminal Justice
AFFILIATIONS
Alpha Kappa Alpha Sorority, Incorporated (AKA), Delta Nu Omega Chapter, Rochester, New York
Active Member and Chapter Standards Committee Chairperson
Black Data Processing Associates (BDPA), Cincinnati, Ohio Chapter
Active Member
National Society of Black Engineers (NSBE), Rochester Institute of Technology Chapter, Rochester, New York
Undergraduate Chapter Alumni Resource Member
APICS-The Association for Operations Management, Rochester Institute of Technology Chapter, Rochester, New York
Winner of the Fogarty International Student Paper Competition for:
“Supply Chain Management: The Necessity of Optimization”
REFERENCES
Professional Reference
Erwin J. Smith
Manager, Student Information Services
Rochester City School District
West Broad Street
Rochester, New York
(mobile)
Professional Reference
Andy Scott
Data Steward
Rochester City School District
West Broad Street
Rochester, New York
(work)
Professional Reference
Christine Papp
Sr. Information Services Business Analyst
Rochester City School District
West Broad Street
Rochester, New York
Professional Reference
Sean McDaniel
Sr. Information Services Business Analyst
Rochester City School District
West Broad Street
Rochester, New York
Professional Reference
Dave Fitzgerald
Database Analyst
Rochester City School District
West Broad Street
Rochester, New York
Personal Reference
Dr. Melva L. Brown
Director and Dean of EOC
SUNY Brockport
Cardogan Square
Rochester, New York
(work)
Personal Reference
Christine Brown-Richards
Vice Principal
Bioscience & Health Career School at Franklin
Markie Drive West
Rochester, New York
