Checkout Coach

Posted on: 2008-07-21

Danielle Howey 327 South 13th St Easton, PA 18042 610-559-1471 [email protected] Objective To obtain a position as a Customer Service Representative. Summary A dependable, fast learning individual with excellent customer service skills, and the ability to work independently on assignments or with a group in team environments. Skills • Operated cash register to itemize and total customers’ purchases in stores and issued receipts to customers. • Received cash, checks and completed credit-card transactions from customers and employees. • Answered customer’s telephone and in-person inquiries and directed customers to appropriate sales area. • Resolved customer complaints and requests for refunds, exchanges and adjustments. • Counted and recorded currency and coin in change drawer. • Read and recorded totals shown on cash register tape and verified against cash on hand. • Redeemed food stamps and promotional coupons. • Removed and recorded amount of cash in register at the end of shift. • Framed pictures in custom-made and stock frames. • Cut mounted pictures to fit frames, using paper cutter. • Cut glass to fit frames, using glass-cutting tool. • Cleaned glass and placed in upturned frames. • Placed pictures on top of glass. • Cut pieces of cardboard to fit frames and placed on back of pictures. • Pushed and tapped brads into frames and used stapler to staple pictures in place. • Glued paper covers to backs of frames. • Attached screw eyes and wire to frames, using hand tools and staple gun. • Stocked shelves, counters, and tables with merchandise. • Stamped, marked, and tagged price on merchandise. • Answered customers’ questions concerning location, price and use of merchandise. • Cleaned shelves, counters, and tables. • Kept record of sales, prepared inventory of stock, and ordered merchandise. • Restructured and improved layout of store. • Framed oil paintings not requiring glass fronts and paper covers. • Obtained merchandise requested by customers. Experience Giant Food Stores, Forks, PA Mar 2006 to May 2008 Checkout Coach/Customer Service Giant Food Stores, Forks, PA Aug 2004 to Dec 2004 Cashier MCS Frame Shop, Easton, PA Sep 2000 to Sep 2004 Cashier/Customer Service Education Northampton Community College, Bethlehem, PA Aug 2002 to May 2003 Early Childhood Education Easton High School, Easton, PA Sep 1999 to Jun 2002 Graduated/Received Diploma References Available Upon Request