Customer Service

Posted on: 2008-07-16

Education ECPI College March 2005-August 2006 Associates Degree Major: Business Administration Virginia College Online April 2007-April 2010 Bachelor’s Degree Major: Business Administration (Presently Attending Online) Skills • Windows 98, 200, XP • Microsoft Word 2003 • Access 2003 • Excel 2003 • Peachtree Accounting Experience FTD.Com (Seasonal/Permanent) Sherwood, AR October 2006-Present Customer Service • Taking Orders • Offering acceptable replacements • Processing refunds • Corresponding via email with customers Super D Pine Bluff, AR October 2005-February 2006 Cashier • Handling cash transactions • Basic Customer Service Dee-Rock SR Little Rock, AR July 2004-September 2005 Artist • Writing Songs • Performing • Recording • Recruiting Skycom Pine Bluff, AR May 2003-March 2004 Manager • Inventory • Scheduling • Displays • EOM Reports NARS Chesterfield, MO March 2002-Septemebr 2002 Collector • Contacting customers about delinquent accounts • Collection of payment • Offering acceptable options of payments GC Services Earth City, MO October 2001-January 2002 Collector • Contacting customers about delinquent accounts • Collection of payment • Offering acceptable options of payments Cingular Wireless Little Rock, AR September 1998-April 2001 Retention Specialist • Troubleshooting accounts • Upgrade of equipment • Basic customer service • Recording customer concerns for service level improvement