Junior Assistant Manager

Posted on: 2008-07-10

Roselynn Joy M. Guirao 864-8775213 5 Gladstone Way, Greer, South Carolina 29650 [email protected] Objective A career oriented professional seeking a position to apply knowledge in Customer Service and Marketing. Professional Experience Banco de Oro, Manila, Philippines January 2004 to May 2008 Junior Assistant Manager 2 Achievements: • Promoted from Junior Assistant Manager 1 to Junior Assistant Manager 2 • Job rotation on the following units of Customer Service Department: - Customer Service Inbound - Customer Service Support - Marketing Campaigns and Promo Management - Training and Development Responsibilities: • Handled customer’s inquiries, requests and complaints at point of call. • Handled elevated customer concerns not handled by Customer Service Inbound. • Handled the performance reports of the Customer Service Support Team • Trained new hires for Customer Service functions and Marketing programs and promos. • Responsible to review all promo and program mechanics to ensure that it easily understood by the customer’s to lessen complaints. • Validated if all leads referral of Customer Service Inbound are acceptable. AIG Credit Card Inc., Manila, Philippines June 2001 – December 2003 Customer Service Associate Achievements: • One of the Top performing Customer Service Associate from 2001 - 2003 • Top 1 Customer Service Associate for November and December 2003 • Chosen to be an Assistant Team Leader • Consistent Ready and Reliable Awardee (no leaves and tardiness) • Service Excellence Awardee Responsibilities: • Handled customer’s inquiries, requests and complaints at point of call. • Supervised six (6) Customer Service Representatives • Enhanced policies and procedures for Customer Service. • Trained and evaluated new hires via buddy-up and mentoring. Metrobank Card Corporation (former Unibancard and SolidCard) July 1999 – April 2001 Marketing Staff and Customer Service Staff Achievements: • Absorbed as Regular Staff even after the merger of two (2) banks. Responsibilities: • Handled the implementation of all Loyalty Programs to increase usage and maintain client’s loyalty to the product. • Involved in all marketing and advertising requirements such as tri-media advertising, events management and print production of communication materials. Education DLSU – College of St. Benilde, Manila, Philippines Bachelor of Arts major in Human Resources Management January 1999 Skills MS Word, PowerPoint, and Excel. Driving. Training and Presentation. References References are available upon request.