Loan Fulfillment Team Leader

Posted on: 2008-07-09

Pamela J McAfee 1323 Rushing Drive Orange Park, Florida 32065 (904) 307-7760 [email protected] Production Team Manager Highly Reliable Self-Starter skilled in Planning, Coordinating, and supervising projects. Ability to work with strict deadlines. Computer Literate…Well Organized…Attention to Detail. Six years experience in management including customer service, client relations, developing skills of subordinates through goal setting, delegation, training, counseling and performance management. Core Strengths: Communication Skills Organizational Abilities Computer Literate Problem Solving Detail Oriented Time Management Coaching Skills Professional Experience: Washington Mutual Bank, Jacksonville, Florida 1997 - 2008 Production Team Manager Managed all aspects of the Loan Fulfillment functions in a Loan Fulfillment Center. Ensured compliance with policies and procedures. Built and maintained successful relationships with clients, vendors, and internal partners. Prepared weekly production reports for Operations Manager to assure production and goals were met. Addressed and resolved customer complaints to assure customer satisfaction. Developed the skills of subordinates through a combination of goal-setting, delegation, training, counseling, and performance management, recommended and approved staffing levels and personnel actions such as hiring, firing, promotions, transfers, salary actions and staff training. Established and approved performance goals, conducted performance appraisal reviews and documented performance. Education Specialized Training Coaching and Feedback Team Building Hiring Excellence Transition to Leadership Leadership Competencies Team Building and Leadership Processing the Loan FHA/VA/Conventional Loan Processing Title Review Appraisal Review High School Diploma Roosevelt Roads High School