Program Manager

Posted on: 2008-07-08

Devi Pamarti 3375, 13th ‘A’ Main, HAL II Stage, Indiranagar, Bangalore-560 008 Email - [email protected] (M) 98808 - 72118 SUMMARY • More than ten years experience in Strategic Marketing / Program Management,skills include :  Project Management Business Plans RFI / RFP  Content Creation Client Relations Communications Management • Experience in global project management • Worked on M&A and deal negotiations • Assisted implementing Change Management Programs using Six Sigma EDUCATION IIM-Calcutta One Year General Management Program 2003 – 2004 MSPI Diploma in PR & Advertising 1996 - 1997 Bangalore University B.Com 1993 – 1996 PROFESSIONAL EXPERIENCE Indorion Inc – is technology startup delivering professional services, network and infrastructure management to telecom, cable/broadcasting and wireless communities. Program Manager - June 2006 – Sept 2007 – Project planning and execution. – Resource Management. – Coordinate with client Directors to ensure that the product development progresses as efficiently as possible and in line with client expectations. – Monitor and ensure the delivery of Service Level Agreement (SLA). – Develop product and marketing strategy. – Work with senior management on Relationship Management. Achievements – Successfully delivered $1.0MM project for a large Multiple Services Operator (MSO) in the United States. – Liaisoned with Telecom Department to procure license for Video on Demand services in India. – Collaborated the due diligence process for second round of funding. – Conceptualised and created new website layout and content. MphasiS BPO - is a Consulting, IT and BPO services Company .It is among Forbes Global list of 100 Best Under a Billion Companies in Asia Pacific. Assistant Manager – International Business (UK, EMEA and India) - Jan 2005 – April 2006 – Support the Head of International Business to sell the services to prospects. – Forecast and monitor Annual Cost Budget. – Gap Analysis of Actual vs Budgeted Revenues. – Participate in client visits and ensure deliverables are met on time. – Co-ordinate RFP/RFI completion and follow up with clients for business development. – Co-ordinate Project management and implementation activities of Business Transformation Team. – Prepare and track progress of project Plans for change management programs. Achievements: – Successfully co-ordinated overdues collection of 1 million. – Supported Sales Cycle of the team to achieve the annual target of $ 40 MM. – Prepared Annual Revenue Budget of $ 40 MM. – Built various trackers as comprehensive MIS for measuring, strategizing and decision making. Customer Operational Services Bangalore (COS-B) - is a 100% subsidiary of 24/7Customer.com. COS– B is Aviva’s No 1, performing customer service centre worldwide. Executive – Human Resources: Dec 2003 – Nov 2004. – Recruiting for Middle and Senior positions. – Developed and Implemented the Employee Referral Policy. – In-Charge of Handling Vendor Management, Creating process documents. – Participated in the Quality Management System initiatives. Achievements: – Successfully created and implemented employee referral policy. – Recruited 52% of Candidates thru referral policy which has resulted in substantial cost saving. NIIT LEDA Indiranagar, Bangalore An entrepreneurial venture with NIIT to promote multimedia education. Business Partner - Jul 1999 – Nov 2003 – Strategized and executed marketing plans to drive revenue and profitability. – Created and Implemented successful brand image and customer service initiatives. – Formulated budgets, projections and marketing plans for business development. – Involved in creative content development based on market need. Achievements: – Trained more than 500 students. – Achieved an enrollment of 80 students in the first year, exceeding target by 15%. – Successfully tied-up with Prudential ICICI to co-brand and increase enrollment. – Obtained a strategic tie up with NEWS and STUFF, a newspaper for children. Amway India Enterprises, Bangalore A part of the Amway Corporation, one of the world’s largest direct selling companies Distributor Tele Services Officer / Product Training Officer- Karnataka and Kerala. 1997 - 1999 – Training of distributors from Karnataka and Kerala in effective usage and marketing skills. – Launch and market new products. – Conduct meetings to motivate the distributors. Achievements: – Successfully trained 1500 distributors. – Strategised timely launch of “Glister” toothpaste boosting stock out sales. – Selected as the Editor for the companies in house Magazine and Cultural activities. Early Career Oberoi Group of Hotels, Bangalore -Telemarketing Team Leader 1996 – 1997 – Lead a team of 18 telemarketing executives. – Handled outbound / inbound calls to promote membership to the prestigious Gourmet club. – Proactively developed database for lead generation. Times Bank, Bangalore -Relationship Officer- (during graduation) 1995 – 1996 – Responsible for deposit mobilization and developing banking relationships. – Started banking relationships with Jet air, Mecon and Citicorp for employee accounts. PERSONAL DETAILS Date of birth: 29th October 1974. Languages known: English, Hindi, Kannada, Tamil, Telugu and basic French. Excellent IT skills in MS Office, MS Project. REFERENCES Available on request.