Associate Product Manager

Posted on: 2008-06-27

Erica Keith 25235 SE Klahanie Blvd, Issaquah WA 98029 (360) 521-1291 [email protected] Highlights of Qualifications Efficiently manages multiple projects with fine attention to details Demonstrates effective communication and interpersonal skills for developing excellent working relationships Proactively anticipates project/program needs and implements remedies accordingly Ability to respond favorably to diverse working environments Excellent self management and self starting skills Values being a product expert Employment Microsoft (Volt; Self) – Associate Product Manager - 2007 to 2008 Provided excellent operational support for the worldwide Microsoft IT Academy program improving team communication, cohesion and clarity Planned and implemented global team meetings to explain initiatives for clear understanding of marketing directives Drove creation and completion of marketing collateral for new program launch ahead of scheduled deadline Completed product life cycle of entire 30 page website refresh, from idea through development, launch, and operation to improve customer experiences Worked within cross-functional business teams to analyze, document and prioritize business needs that reflected overall marketing and business strategy Progressive Insurance – Claims Representative - 2006 to 2007 Handled complex issues and discrepancies for claims in a timely manner increasing customer satisfaction and time to resolution Effectively evaluated individual situations and implemented appropriate remedies saving on company resources and reduced fraudulent claims Assigned and directed activities of additional adjusters and external attorneys only as required to maintain low cost claims Anticipated and met all customer needs (internal and external) to exceed customer service expectations Communicated directly with customers using appropriate business conduct and poise College Work Experiences – 2001- 2006 Prepared personal credit application analysis and credit funding contracts, calculated loan payments for straightforward transactions Consulted peers on health issues while maintaining confidentiality Designed, built, tested and implemented Access database for client Motivated co-workers to complete goals and objectives Education Western Washington University, Graduated December 2005 Bachelors of Arts Business Administration: Management Information Systems Minor Psychology Volunteer and Memberships Formerly involved in Life Style Advisor Program Student member of NHRMA (Northwest Human Resource Management Association) and APICS (American Production Inventory Control Society) business clubs Attended campus MISA (Management Information Systems Association) meetings