Human Resouce Specialist

Posted on: 2008-06-23

Kimberly L. Kolsen 1450 Villa Capri Circle, Unit #308 Odessa, FL 33556 813-842-8505 (cell) Summary: 10 year pro-active background in the following: Human Resources, Sales, Customer Service, Fast Food Restaurants and Retail. Ability to resolve issues, make decisions and respond to concerns in a professional and timely manner. Also have the ability to adapt to change easily and learn new things quickly. Work Experience: Countryside Publishing / Alliance Publishing – 477 Commerce Blvd., Oldsmar, FL 34677 07/07 to 06/08 Human Resource Specialist (Countryside Publishing)  Screened applicants, set appointments, conducted interviews for candidates in all position levels.  Position encompassed traveling to other cities in U.S. for interviews.  Created job descriptions.  Trained new candidates. National Sales Director (Alliance Publishing)  Managed staff of 20 sales representatives.  Handled sales representative issues.  Ensured company revenue goals were met or exceeded. Builder’s Blinds – 9207 Palm River Road, Tampa, FL 33619 09/06 to 07/07 Customer Service Manager  Handled three offices for State of Florida; Jacksonville, Tampa and Orlando and recently opened Atlanta, GA market  Managed office staff/team members ensuring productivity levels and staff development.  Responsible for overseeing day to day office operations in the field, office and warehouse. Handled daily paperwork and maintained office/route schedule.  Ensured installation jobs were billed in a timely manner.  Responsible for Customer Service Issues with regard to installation of shutters/blinds for area home builders; handle referrals and special orders personally.  Responsible for meeting monthly sales goals; goals met during time with company. Sears Parts & Repair – 4005 W. Spruce St., Tampa, FL 33607 09/05 to 09/06 Assistant Store Manager  Assisted customers in locating and finding equipment parts.  Worked front cash register when necessary.  Calculated sales reports daily.  Assigned work schedules for 10-15 employees.  Handled store inventory.  Managed daily routine operations and store functions. McDonald’s Restaurants (Casper’s Company) – Various Locations Shift Manager, Floor Manager, Area Manager, Crew Person 12/99 to 09/05  Responsible for overall running of restaurant and shifts with additional responsibility of people management and scheduling. Additionally responsible for store inventories and cash drawer and displays, store openings/closings.  Ensured operations were running smoothly, handled customer concerns when necessary.  At times, managed specific areas of the restaurant such as grill, front counter and drive through service. Helped store managers with their duties.  Provided front counter service for fast food customers. Ensured customer orders were correct and ensured excellent customer service. Waldenbooks – Fletcher Ave., Tampa, FL 33618 12/98 – 6/99 Bookseller, Keyholder  Sales position, provided excellent customer service to book customers. Handled inventory of children’s section, also given additional responsibility of keyholder to open and close store and handling of cash drawer. Skills:  Ability to type 55 wpm; experienced in Windows environment and use of MSWord and Excel.  Excellent communication and customer service skills. Education: Gaither High School graduate – June 1999 Associates Degree in Science, Florida Metropolitan University, 2005 Bachelor of Science degree, Everest University, Tampa, FL, 2008