Travel Sales Agent

Posted on: 2008-06-15

Stephanie Blalock 8763 W. Center Lakewood, CO 80228 (303) 985-9394 (213) 327-5592 [email protected] OBJECTIVE: Currently seeking a position that will challenge me and benefit the employer with my expertise and attention to detail. SUMMARY OF QUALIFICATIONS 1. Seven years as an inside travel agent. 2. Two years in a call center environment selling travel. 3. Six years experience running a small business. 4. Specialist in Mexico, Hawaii, Caribbean and Tahiti. 5. Thorough knowledge of reservation systems, ticketing, and transaction processing including Amadeus, Apollo, and Sabre, and Worldspan. 6. Proficient in general office duties, coordination of marketing and newspaper advertising, accounts payable/receivable, daily reconciliation, Microsoft Word, Excel, and Powerpoint. 7. Strong customer service skills, with the ability to understand and deliver the most appropriate product/service to each individual client. 8. Ability to organize and multi-task in an Administrative capacity, as well as supervise. EXPERIENCE 10/2005-07/2007 Tahiti Vacations 21625 Prairie Street Chatsworth, CA 91311 1. Worked as a reservation agent in a call center environment. 2. Assisted travelers’ needs to Tahiti exclusively. 3. Sought out additional sales on personal time with flyers and brochures. 4. Worked with supervisor to promote additional specials for unique clientele. 5. Was consistently top salesperson grossing over $2 million in revenue each year. 6. Handled Customer Service issues during travel. 7. Marketed Tahitian Events throughout the year such as Heiva, Billabong, Tatoonesia and assisted with those specials being developed. 8. Created group travel from Dive Shops, Church groups, and Senior Clubs and Organizations. 04/1998-09/2005 Far and Away Travel, Inc. 10600 W. Alameda Ave. Suite L6 Lakewood, CO 80226 1. Built and maintained client base while also seeking out group travel. 2. Used Amadeus, various consolidators and online services to ticket clients airfare. 3. Used wholesalers and suppliers to book travel packages. 4. Managed and trained office/staff- including new employees. 5. Responsible for Accounts payable/receivable. 6. Cross check and reconcile daily transactions including daily bank deposits. 7. Negotiated commission levels based on increasing sales levels. 8. Worked with suppliers and airlines to resolve legitimate customer care issues. 9. Managed all incoming and outgoing written correspondence, including marketing mailers. 10. Consistently researched and toured various travel destinations including attending travel seminars and conventions ( including Tiangus 2002-2004 ). SPECIALIST CERTIFICATIONS 1. Mexico 2. Hawaii 3. Tahiti Tiare 4. Caribbean 5. Puerto Rico 6. Las Vegas 7. Premiere Spa Destinations 8. Disney College of Knowledge 9. Sandals 10. Palace Resorts 11. Club Med 12. InterContinental Resorts 13. Accor Hotels 14. Starwood 15. Radisson 16. Cruise West 17. Princess 18. Carnival 19. Regent Seven Seas 20. Cunard 01/1992-04/1998 Artistic Aquarium Designs 1241 Van Gordon Street Golden, CO 80401 1. Owner 2. Leased and maintained salt and fresh water aquariums throughout the Denver Metro area in setting such as Doctor’s offices, Hospitals, Daycare centers, Libraries, and common areas in commercial buildings. 3. Serviced personal clients’ aquariums in their residences. 4. Bred and medicated my own livestock as well as clients’. EDUCATION 1. Topeka West High School 2. Antelope Valley Community College 3. Pittsburg State University 4. Washburn University 5. Kansas University REFERENCES Available upon request