Ecommerce Inventory Specialist

Posted on: 2008-06-11

DIANA CYRILL 3507 Windy Hill Pt Lawrenceville, GA 30045 [email protected] H:678-528-3242 M: 770-331-2209 QUALIFICATIONS SUMMARY Extensive and diverse experience in the office supply, telecommunications and petroleum industries with expertise in the following: Documentation Software Engineering Customer Service Deliverance of Quality Trainer and Mentor Team Leader Planning Full Life Cycle Development PROFESSIONAL EXPERIENCE RENEW ELECTRONICS INC. – Cumming, GA 1/2007 – 9/2007 Ecommerce Inventory Specialist Oversee inbound shipments of the latest PDA phone technology to be sold on EBay, Amazon and the company website. * Managed inventory shipments coming into the warehouse for retail and wholesale purchase. * Assisted with customer inquiries regarding purchases and repairs of PDA units. * Coordinated the broadcast of sale items for customers using ecommerce gateways www.zoovy.com and www.channeladvisor.com. * Backup for office manager in the area of shipping repairs for customers as well as purchases made through company website. UNITED STATIONERS, INC. – Suwanee, GA 1/2005-6/2006 Customer Service Fax Delegator Delegated and directed all inbound and outbound distributor purchase orders, facility and customer care documentation using the “Rightfax” system * Developed a Manual Markout tutorial document for the call center that eliminated having to train an individual on the process when the key person is out of the office. * Selected to train fax department employees on new “Carton Source” internet application in April 2005 that eliminated the need for formal corporate training. * Developed “Fax Delegation” document for the call center, due to company restructuring. The document was designed and implemented in two days and reduced formal corporate training. * Received “Bravo Award” for performing my duties “Above and Beyond” assigned task. * Reduced number and extent of fax escalations by using extensive knowledge of computer systems to quickly locate and explain process so that critical faxes could be sent to clients, distributors and co-workers. * Commended for value added Siebel usage by peer that fell in line with our “one call resolution” standard. DIANA CYRILL PAGE TWO UNITED STATIONERS, INC. – Suwanee, GA Customer Service Rep/Order Entry 3/2003-1/2005 Manually keyed faxed purchase orders for office equipment from distributors nationwide * Recognized in 2004 for zero errors during fax quality processing. * Received three “Bravo Awards” for Teamwork, Job Performance and a display of a Positive and Helpful to others towards others. * Selected to be the backup Fax Delegator while the current person was on leave of absence. Accuracy and precision led to easy transition to Fax Delegator position. * Selected to train temporary employees due to extensive knowledge of fax department and ability to explain processes in the simplest terms. * Maintained high level of productivity and keystroke standards under rigid deadlines. ARRIS BROADBAND – Suwanee, GA 10/2000-2/2002 Software Engineer Involved in Full Life Cycle software development for telecommunication and broadband solutions. * Selected as technical support, trainer and liaison for the Tollbridge TB200, a VoIP (Voice over Internet Protocol) gateway for GR 303 & V5.2 constant bit rate telecommunication equipment. * Designed the command line interface (CLI) technical specification for MSAS, ARRIS’ multi-blade carrier grade CMTS(Cable Modem Termination System) equipment (using C++ programming language) * Participated with network engineers on the design of IP and ATM networks for VoIP lab trials. * Performed system integration and troubleshooting for multi-vendor VoIP (Voice Over Internet Protocol) end-to-end solution with primary emphasis on voice enable cable modems (built-in telephone jacks) using the DOCSIS/Packet cable Standards. GILBARCO, INC. – Greensboro, NC 8/1997-10/2000 Software Engineer Defined, developed and deployed embedded software for petroleum payment subsystems * Created Graphical User Interface (GUI) software applications for some of the top petroleum companies. * Developed and implemented a GUI remote access feature for customers to perform software upgrades, report polling and system diagnostics. * Acted as point of contact for peers when code for the remote access feature needed to be ported into other client’s code base. * Reduced software bugs by troubleshooting issues and adjusting code to meet software deadlines. * Designed, developed and implemented an advertisement feature for Exxon-Mobil fuel dispensers. Teamwork led the project receive two patents. HOSPITAL FOR SPECIAL SURGERY – New York, NY 9/1995-11/1996 Junior Programmer - Intern Selected as intern to understand programming in real life situations * Developed and implemented a database to better organize patient’s medical information for the physical therapy department, using embedded C real time operating system (RTOS). * Designed, implemented and performed system analysis for a procedure to compute a patient’s walking pattern. This data was used to evaluate muscle activity and recognize improvements in a patient’s progress. DIANA CYRILL PAGE THREE EDUCATION Bachelors of Arts-Computer Science – Hunter College – New York, NY SPECIAL SKILLS * MS Office Suite: MSWord, Excel, Outlook * Industry Systems: Siebel, RightFax, AS400 Mainframe v3.5, Unix Windows, Linux, pSOS, Sun Solaris, HP-UX * Standards: DOCSIS, Packet Cable, ISO 9000 Documentation * Languages: Pascal, C, C++, Visual C++ * Specialized Training: EDGE Total Quality Management, Developer Testing and Debugging Techniques, Quality Workbench Document Control