Client Relationship Manager

Posted on: 2008-06-03

[email protected] Objective Obtain an educational and challenging position with an innovative and team-oriented company. Education B.S. IN BUSINESS ADMINISTRATION WITH HONORS 2002 - 2006 Bowling Green State University Bowling Green, OH • Specialization in Human Resource Management • Minor in Psychology • Overall GPA 3.9 on 4.0 scale • Courses in statistics, calculus, economics, business strategy, change management, HR theory • Completed Senior Honors Research Project synthesizing employee relations theories with economic analysis. • GMAT score 620 • Passed PHR exam (summer 2006) Employment Client Relationship Manager 2006 - Present The Right Thing, Inc Findlay, OH • Recruitment Process Outsourcing for a variety of Fortune 500 clients • Consultative role with direct contact with VP’s, human resource mangers, consultants, hiring managers and other staffing team members to fill open positions and support staffing function • Daily client support, including report generation and analysis, presentation development and delivery, process consultation, implementation, and improvement • Developed and presented client specific trainings that reduced lost-time and improved process flow • Reduced time to fill an average of 5 days by proactive pipeline management and strategic sourcing initiatives • Work in team-oriented client-groups to provide excellent customer service DEPARTMENT SUPERVISOR 2000 – 2007 Kohls Department Store Findlay, OH • Trained new associates in all aspects of departmental and retail duties • Assisted with interviews, staffing, training, and new hire orientation, including making hiring decisions • Responsible for maintaining product merchandising and fill, fulfilling customer service needs, handling transactions, inventory control processes, and other duties • Filled in and assisted in store management duties as needed • Increased sales by effectively implement company directives and objectives, creatively merchandising products, and managing stock WEB DEVELOPER 2005 - 2007 Northwest State Community College Archbold, OH • Develop company-wide e-learning modules and lessons through Northwest State for General Mills to support company's training and development, safety and employee assessment initiatives • Create, develop, and edit scripts and storyboards for use in e-learning modules and lessons • Collaborate with General Mills and Northwest State senior personnel to generate ideas, edit modules and lessons, and plan development of future projects. • Monitor and provide support for past or currently implemented projects. Strengths • AIRS Corpo Advanced Certified Internet Recruiter (ACIR) and Certified Diversity Recruiter (CDR) certified • Effective written and oral communication/interpersonal skills • Excellent time management skills • Proficient in Microsoft products, ATS Software, WordPerfect, Minitab, Captivate • Proficient in HTML; familiar with JavaScript, ASP, TCP/IP, and Flash • Self motivated and quick learner • Excellent at research, critical thinking, and drawing conclusions Interests • Supervisor and management leadership style • Employee motivation/Organizational Behavior • Training and Development • Technology and Education • Analysis/Research • Event Planning • Travel References available upon request