Accounts Consultant

Posted on: 2008-05-24

Nancy L. Stanek [email protected] 630-414-1817 EXPERIENCE JP MORGAN CHASE CORPORATE CENTER, Elgin, Illinois Accounts Consultant December 2007 - current • Collect security verification information to identify client • Assist and advise diverse client base • Update client data; report any discrepancies in information • Document pertinent client information and conversation STREAMWOOD BEHAVIORAL HEALTH SYSTEMS, Streamwood, Illinois Mental Health Counselor for acute care inpatients Children and Adolescent girls and boys with behavioral, conduct, learning disorders October 2005-April 2007 • Planned and led group discussions with patients from a variety of ethnic, social, and cultural backgrounds including those with alternative sexual preferences • Taught patients coping skills and how to apply them appropriately • Monitored patients’ behavioral progress, regressions and reactions to any medications they may have been taking • Documented observations of patients’ individual and interactive behaviors and attitudes with peers and authority figures • Assisted and informed clinical therapists, doctors and nurses in patient treatment plans • Aided teachers during school periods by helping patients with their studies as well as helping them focus on their goals for their future • Instructed patients via modes of the written word, role-playing, music and artistic expression • Successfully resolved issues with patients in crises on 1:1 basis • Re-directed patient behavior when necessary • Promoted patient safety, autonomy and well-being through instruction and example • Sent faxes, sorted and distributed mail, filed documentation and reports into charts • Demonstrated respect for patient and family confidentiality at all times GREATER NORTHWEST MEDICAL GROUP, Arlington Heights, Illinois Receptionist/call center and Physical Therapy Technician Internal Medicine/Physical Therapy Department August 2002-August 2005 • Answered incoming phone calls • Delivered messages from other doctors’ offices, hospitals, labs and pharmacies • Registered new patients/checked insurance information • Scheduled patient appointments • Data entry on Medical Manager and EMR systems • Assisted medical records in collecting, compiling and filing charts • Performed front desk duties/updated patient insurance and personal info. • Collected patient co-pay; balanced payments at close • Applied knowledge of medical terminology • Worked closely with doctors in providing service to patients • Respected patient confidentiality at all times • Demonstrated good communication with difficult and ill patients • Organized time and worked efficiently independently and with others • Sustained composure and sense of humor during hectic times • Typed up reports for Physical Therapists • Kept patient charts updated and filed • Maintained equipment and ordered supplies when necessary • Assisted patients in the safe practice of therapeutic treatments and exercises • Directed, instructed and motivated patients with understanding and compassion NORTH SUBURBAN CLINIC, Hoffman Estates, Illinois Medical Records Technician and Call center Operator Medical Clinic September 1997-February 2002 • Maintained, filed, copied and purged charts • Delivered messages from or regarding patients • Answered and directed all incoming calls from switchboard to appropriate parties EDUCATION ROOSEVELT UNIVERSITY, Schaumburg, Illinois Bachelor of General Studies degree; Double majored in Psychology and Art, September 2006 ELGIN COMMUNITY COLLEGE, Elgin, Illinois Associate in Applied Arts, May 2001 References provided upon request