Request for Service Specialist

Posted on: 2008-05-23

Josette Steele 23139 Swallow New Boston, MI 48164 734-395-0425 [email protected] Profile A highly motivated and enthusiastic IT professional with outstanding capabilities in analysis and programming who embraces change and is eager to learn new skills. Software Certified in Oracle 9i SQL and PL/SQL (Candidate ID: SR1277858); coursework in C++.Net, Visual Studio .Net, Perl, JavaScript, fundamentals of UNIX/Linux; hands-on experience in HTML, XML and some Visual Basic Professional Accomplishments Oct 2007-Present Analysts International Inc., Auburn Hills, MI (IBM-Visteon Account) RFS SPECIALIST Global Business Dept., Request for Service (RFS) Responsible for daily communication with global project managers Revising written communication in the form of Statements of Work (SOW), Process Change Request (PCR) and Documents of Understanding (DOU) for contract compliance Reviewing and verifying pricing of new SOW and PCRs Audited the RFS Log in Lotus Notes Nov 2005-Sept 2007 Analysts International Inc., Auburn Hills, MI (IBM-Visteon Account) GLOBAL PLANT ADMINISTRATOR Global Focal Point Responsible for daily verbal communication with plant leads in 22 countries and 144 plants Delivered accurate manufacturing plant data and created reports for senior management on Security Health Checks on servers, Quarterly Plant Models and Aging Server Tickets Performed asset management for 1200 servers worldwide, including spot checks on back-ups, critical application tracking, book-to-floor and full inventory verification Generated Business Development Reports for tracking server data Completed the Computer Environment Profile Audit Requirement Corrected incomplete server data by comparing spreadsheets and databases to produce accurate server reports Monitored and managed Global Software distribution of corporate PC client software load, SAP, GUI and Marimba Directed training of plant leads on Remedy asset tracking database Jan 2003-Nov 2005 Nordic Marketing, L.L.C., Ann Arbor, MI DATA ANALYST Managed the Midwest Independent System Operator (Midwest ISO) application project, a group that regulates the buying and selling of electrical power Achieved Midwest ISO Certification and beta tested the Web portal prior to opening of the new Midwest Regional Hourly Electricity Energy Market Improved business development by creating an Access database for manipulating billing determinants and customer enrollments to support a staff of 35 personnel and 4849 client accounts Reorganized in-house data for faster retrievals and eliminated discrepancies Created usage reports for the CFO from Web-based information converted to a spreadsheet using Excel 2003 XML functions and formulated monthly sales commissions and retail tax reports for the Texas office Identified $56,863 in supplier over-charges in 2002-2003 Streamlined productivity by integrating external vendor data with internal analytical systems utilizing MS Access, MS SQL, and XML technologies Converted databases from Access to MS SQL Developed data handling queries for the XML Schemas and raw web based data Solved calculation errors to correct inaccurate end dates of sales contracts Corrected broken Visual Basic scripts for the Billing department Conducted staff training on power scheduling, power purchasing, bidding for electric line right of ways and Web portal invoicing Jun 2002-Dec 2002 Office Team, Ann Arbor, MI ADMINISTRATIVE ASSISTANT Achieved full employment at end of my contract with Nordic Marketing, L.L.C. Organized office communications for eight executives, and trained staff in use of Strata CS phone system Established an invoice tracking system Managed office supply inventories for five offices in several states Created legal documents and customer documentation Reshaped the corporate Web site with cleaner graphics and working links Education Eastern Michigan University (Coursework in progress), College of Business (2006-present) Degree Program: BBA with a Major in Computer Information Systems Washtenaw Community College, Associate in Arts (2002–2006) Major: Computer Information Systems References available on request